Sales Quality Control Administrator
1 week ago
**Summary of position -**
The Sales Quality Control Administrator is responsible for ensuring contract submissions are correct, repair where required or to return for amendments where the submission is incorrect. Ensuring accuracy when submitting the contracts across to the suppliers alongside meeting set deadlines and keeping within the supplier’s set criteria. The Sales Quality Control Administrator is also responsible for maintaining up to date knowledge of supplier’s ever-changing criteria and processes.
**Role & Responsibilities**:
- To quality control any contract submissions that come through from our internal sales team or our external partners - this will involve call listening against the supplier’s verbal scripts and/or verifying information on a written document
- Repair contract errors on the sales teams/external partner’s behalf where possible - this may involve customer contact
- To help the sales team/external partners with resolving any contract issues where required
- To help the sales team/external partners with any pricing issues they may be experiencing
- Liaising with suppliers either written or verbally to resolve any issues with contract submissions
- To ensure we receive correspondence from the suppliers that the submission has either been accepted or rejected
- To look to resolve any supplier rejections
- To ensure contracts are applied for and liaise with suppliers if this is not the case to reach a satisfactory conclusion
- To ensure any contract sold goes live with the expected supplier on time and that the system is updated to reflect
- Any additional tasks set by the Sales Admin Manager
- To have a good knowledge of the supplier’s criteria and to keep updated with any new criteria added.
- Maintain up to date knowledge of both internal processing criteria and suppliers criteria
**Skills and qualification requirements -**
- Excellent written and verbal communication skills
- Good numeric and computer skills - basic knowledge of Excel and Microsoft Outlook
- Ability to balance priorities and deliver a high level of customer service
- Ability to work within a team environment and alone when necessary
- Keen eye for detail
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