Office Assistant

Exciting opportunity to work within a highly successful family business Versatile role with lots of development potential.

**A Bit About Us...**

Red Deer Village is a small but busy, family-owned business located in Stepps, Glasgow. Our key focus is providing exclusive homes for the 50+ community in our residential park. Our holiday park has a Scottish Tourism 5 Star rating. It offers self-catering accommodation for rental as well as touring and tent pitches. We are seeking a confident individual to fulfil the key role of office assistant in our busy park.

**About the Job**

You will be responsible for assisting the office manager in the daily operations of both the holiday and residential parks. You will meet guests from around the world and interact with our over 50’s residents. You will oversee our social media and booking platforms as well as a variety of administrative and clerical tasks. There will be plenty of opportunities to learn new skills.

**Main Responsibilities**
- Social media and advertising. This includes creating social media posts, liaising with third party social media companies, creating blogs, introduce innovative ideas and special incentives, manage park website and third party booking/ advertising sites, e-shots and capture images from around the park.
- Process expenses, invoices and payments and accurately complete all associated spreadsheets.
- Increase company profits through enquiry follow-ups, making visitor appointments and speaking to customers about homes for sale.
- Ensure all servicing, maintenance and training records are kept up to date.
- Assist employees to ensure that all daily, weekly and monthly tasks are completed to standard and in a timely manner. This includes park wardens and housekeeping team.
- Create and implement health and safety documents such as risk assessments, procedures and policies.
- Administer and liaise with 3rd party for company HR processes, ensuring all staff records are kept up to date.
- Provide administrative support for the Directors and Office Manager as required including scheduling meetings, maintaining calendars, doing research, creating reports or any other tasks as required.
- Oversee office and park facilities and ensure that they are at an impeccable standard at all times. Introduce any ideas for improvement.
- Assist with holiday park day-to-day operations, such as create bookings, check in customers and operate online booking system.
- Ensure park residents comply with Mobile Homes Act Agreement terms and conditions and park rules.
- Deal with customer and resident queries/complaints in a friendly and helpful manner.
- You may be required to cover housekeeping/cleaning duties in our holiday park.

**Key Skills**

Qualifications related to the role are desirable, but not essential

Strong organisational and administrative experience

Ability to be flexible, adaptable, reliable and innovative

Supervising, monitoring and discussing problems with staff

Time management skills

Keen attention to detail

Must be dependable, trustworthy and have the ability to multi task and learn new skills

Customer service skills

Experience in using Apple computers preferable, as well as a mixture of Apple and Microsoft software including Numbers, Pages, Word, Outlook and Excel

An understanding of legislation relevant to the industry, such as contracts and agreements.

Problem solving skills - ability to handle tricky situations and think on your feet
- _Holidays must be taken during low season as we are a holiday park, so our busiest period is summer_
- _Semi-flexible hours available, Monday - Friday, weekends and out of office/emergency hours as required._
- _Hours: 32 - 40 hours low season (winter), 37.5 - 45 hours per week high season (summer)_
- _References required_
- _Driving license preferable_
- _Basic criminal disclosure check required before confirmation of employment_

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 32 - 45 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 01/03/2025