Activities Team Member

**Salary**: £8.91 with the opportunity to earn up to 50p extra per hour with our sizzling summer incentive across our parks peak weeks - creating the opportunity to earn even more.. Full terms and conditions apply.

Would you like a career working for one of The Times Best
Big Company in the UK?

Haven are currently recruiting for Activities Team Members
to join our Sports & Leisure Team.

We describe our Team’s as ‘bright and breezy’ living by our
values ‘dare to care’, ‘yes I can’, ‘keep it simple’, ‘make it fun’ and ‘do the
right thing’ for our guests. Our mission is to give our guests a great time
with memories that last a lifetime. In return, we can offer you career
opportunities of a lifetime.

**Key responsibilities will be**:

- Providing

an outstanding indoor and outdoor activity experience, ensuring service,
quality and Consistency, within a clean and safe environment catering for all.
- Instructing safe and fun off activity experiences that may include football, go
karts, boat hire, bike hire, golf courses, creative activities, Segway’s,
climbing walls and high ropes experiences.
- Ensuring

all owners and holidaymakers know who to go to and are given a warm welcome and
a first class service allowing a true ‘escape from urban living’ experience.
- Engaging

and build relationships with owners on park, actively socialising through
attendance at owners’ events and being highly visible and approachable on park.
- Create and

support a ‘sense of community’ - a real family spirit.
- Recognise

dissatisfaction and deal with complaints speedily and with empathy empowering a
problem resolving team, resulting in customer satisfaction and improvement to
the overall guest experience.
- Ensuring a

robust knowledge of all products provided, identifying all secondary spend
opportunities and activity experience improvements
- Ensuring

all activity equipment and associated environments are maintained and inspected
to a high standard (full training provided).
- Making

sure all the activities you deliver are fun, safe and educational.
- Assist

with marketing and upselling all leisure activities and events.
- Provide a

clean and safe environment for our guests by adhering to Cleaning and Health
& Safety processes
- Supporting & helping other Departments on Park when

required.

Business
Deliver the best experience to every guest every time and
highlight areas that may enhance the guest and team experience.
Strive to deliver the business targets.

**Experience**:

- Previous experience of working

within the leisure/customer service industry
- Experience of Leisure/ Sports

Activities

**Qualifications**:
This role is the perfect introduction for a long term career
in outdoor activities and adventure we will provide full training and
induction, ongoing mentoring, feedback and training development throughout the
season and assist you to work towards National Governing Body Qualifications.
Such as ERCA climbing instructor, Team Gb Archery coach, Cytech Level 2 bike
mechanic.

enhanced DBS check. Due to the qualifications and training provided the

**The Benefits of working with us**:
Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t
live locally
50% off food in our restaurants and take away every shift you
work
Regular team incentives with great rewards
Opportunity to earn £300 or more when you refer a friend to
join our great team
Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels
20%
off in our shops and venues
Free
use of Pool, Gyms and many other Leisure facilities
Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members
Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc
Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases
Team
Member of the Month Awards
Instant
Recognition schemes with great rewards through our busiest times
Long
Service awards for permanent team members

Our guests and our team members are vitally important to us
and we need to ensure we build effective relationships, through trust, always
having an approachable, friendly and helpful attitude. This will ensure our
guests feel reassured that we always have their interests at the heart of
everything we do
Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.