Sales Associate

**JOB TITLE **Sales Associate

**ROLE TYPE** Part Time

**DEPARTMENT** Retail

**REPORTING TO** Store Manager

**LOCATION** Heathrow, T5

**SALARY** Competitive

**HOURS **16 hours a week, covering shifts Monday to Sunday 5:30am - 10:00pm

**OUR PURPOSE & VALUES**

Purpose To encourage, excite and enable everyone to HOLIDAY BETTER. It’s why we get up in the morning. It’s why we exist.

Promise O.B FEELS SUMMER. Our approach to HOLIDAY BETTER is an attitude. It is a promise and that is to always ‘FEEL SUMMER’.

Values VIBRANT, TAILORED, BRAVE.

**THE POSITION**

To form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.

**WHAT THE ROLE LOOKS LIKE**
- The ultimate aim of the role is to develop a long lasting relationship with O.B clients who you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.
- You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
- You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.
- To work as part of a team - collaborating together to ensure retail operational excellence and great client care.
- Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- To identify customer needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller - breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
- To go the extra mile for every customer, particularly with regards to availability and sourcing - following this process through right until the end.
- Show passion for the O.B ranges and be confident in suggesting styles and building wardrobes.
- To take every opportunity to capture customer details in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty. Achieving this by nurturing both our existing customer relationship and forming new ones.
- Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
- Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
- After successfully being in role for a period of time, you may also be offered to help with additional ‘Key Holder’ responsibilities.
- Any other reasonable task/role, as given to you, by a person more senior than your role.

**REQUIRED QUALIFICATIONS**
- Ability to build rapport with our customers.
- Demonstrated passion for the brand, and an affinity for our promise and our purpose.
- Willing to adapt and take on new challenges
- Always presents a professional image and be an ambassador for the OB brand
- Successfully able to handle multiple demands and competing priorities
- Excellent communication skills - both verbal and written
- A real attention to maintaining high standards in store environment and a keen eye for detail

**WHAT WE OFFER**
- Development opportunities for all team members - we want to help you succeed with your career aspirations and goals.
- Being part of a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fast-working environment
- Competitive benefits package - thirty-three days holiday for full time employees, prorated at same rate for part timers, brand ambassadorial uniform, great discount on our products, company pension, cycle to work scheme and quarterly social events with the company.

**COMPANY PROFILE**

Orlebar Brown launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

In 2010 we took Orlebar Brown off the beach, out of the pool and into the resort with a range of tees, polos and shirts, and have since then developed the product into a full lifestyle offer including shorts, trousers, sweats, outerwear, knitwear, footwear and accessories.

In 2018 Orlebar Brown was acquired by Chanel, with a plan to continue the brand’s growth and development intern