Team Leader Apprenticeship Role

**Team Leader Apprenticeship Role - 71919**
**£25,827 - £27,170**
**Northampton**:
**Job description**

**Overview**

HMCTS is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business and service centres and through digital services online. HMCTS is embarking on a period of momentous change. This includes speeding up and streamlining our working practices and providing much improved services for service users.

**National Business Centres (NBC)** were established in 2012 to provide administrative and customer service support to HMCTS. The region brings together several jurisdictions and takes on key administrative tasks such as processing, listing of cases, and dealing with correspondence and enquiries. The region is a key part of HMCTS strategy to deliver an effective and efficient service to our users, standardising and improving processes to provide a consistent level of service.

Strong leadership is a critical element in this being successful. HMCTS leaders and managers are expected to operate a culture of openness and honesty, demonstrating a commitment to change and delivering results.

If successful, as an NBC Team Leader Apprentice you will provide clear direction and focus, visibly championing efficiency, and change. You will be supported to do this via:

- a high-quality structured apprenticeship training programme leading to externally recognised and accredited leadership and management qualifications
- regular coaching and development conversations with your line manager
- a buddy or mentor
- a network of apprentices around the region
- Manage and plan the workload of a team providing administrative support and excellent customer service to all stakeholders, judiciary, and management.
- Lead and manage a team of staff, ensuring that its members are organised and fully skilled to meet their work objectives, using continuous improvement tools.
- To assist in the delivery of performance against targets.
- Work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
- Be expected to complete their apprenticeship studies. You will be allocated an average of 7.4 hours of work time per week (for full-time employees) to complete relevant development activities as part of the apprenticeship.

**Application form stage assessments**

**Interview stage assessments**
- Changing and Improving
- Working Together
- Making Effective Decisions
- Leadership

**Salary**:
£25,827 - £27,170

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To the Civil Service Commission (details available here)