Asset Servicing Team Leader

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED** to deliver on our requirements, **COMMERCIAL** in building long term value, **COLLABORATIVE** in our approach and we **IMPROVE** by continually enhancing our skills and services. **There has never been a better time to join EQ.**

The jobholder's primary responsibility will be the checking of work generated by the Asset Servicing team and some knowledge of this technical discipline is preferable but not essential. Due to the nature of the role applicants will need to demonstrate excellentattention to detail.

**Core Responsibilities**:

- Oversee the identification of relevant corporate activity
- Ensure timely and accurate publication of information to customers
- Liaise with internal and external departments where appropriate with regards to the resolution of outstanding issues ensuring that any issues are raised to line management.
- Act as a point of contact for external clients to ensure client responses are collated and queries are investigated and responded to in a timely manner.
- Monitor operational performance against agreed SLA's and in line with the company's regulatory and statutory service standards
- Periodically revise procedures and ensure they are applied across the team.
- Identify opportunities for business process improvement and drive through change.
- Ensure that all correct control procedures are adhered to and a full audit trail is recorded and maintained at all times.
- Contribute to team development through coaching, training and annual performance evaluation.
- Provide operational support to the Assistant Manager and oversee the successful running of the team.

**Skills, Capabilities and Attributes**
- IOC qualified (if new to the role this must be obtained within 2 years of the appointment)
- Strong control focus with a developed understanding of key risks and controls associated with transaction management.
- Show a high level of commitment, professional work ethic and appreciation of diversity.
- Self-motivated and able to use own initiative.
- Ensure appropriate prioritisation of daily work and management of capacity and workloads among the team.
- Ability to investigate non-standard exception based queries.
- Ability to work under pressure and multi-task.
- Excellent spoken and written communication skills.
- Excellent computer skills particularly MS Excel.

**What We Offer**

**Save for your Future** - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

**All Employee Long Term Incentive Plan (LTIP)** - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

**Health and Wellbeing** - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

**Employee discounts** - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

**Flexible Benefits** - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

**Time Off** - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

**Winning together** - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.