Compliance & Technical Specialist

3 days ago

Poole, United Kingdom i247 Group Full time

At i247 Group LTD we specialise in providing comprehensive transportation solutions that keep our customers' fleets running smoothly. Our commitment to excellence and customer satisfaction has established us as an industry leader. We are seeking a dedicated Van & HGV Compliance and Technical Specialist to join our team and help us minimise vehicle downtime and maximise operational efficiency.

As a Van & HGV Compliance and Technical Specialist, your primary focus will be on ensuring that our customers' vehicles and drivers remain compliant with regulations and operational for as long as possible. You will play a crucial role in supporting our customers by managing compliance requirements, providing technical support, Part order alternatives and coordinating with garages to expedite vehicle repairs.

**Key Responsibilities**:

- **Compliance Management**: Keep abreast of industry regulations and standards to ensure customer vehicles and drivers meet all legal requirements. Provide expert guidance and support on compliance issues.
- **Technical Assistance**: Offer in-depth technical advice on van and HGV maintenance, repairs, and performance improvements. Assist customers with troubleshooting and resolving technical problems.
- **Downtime Reduction**: Work proactively to minimise vehicle downtime by coordinating with garages and repair centres to ensure timely and efficient vehicle repairs and maintenance.
- **Documentation and Reporting**: Maintain accurate and detailed records of customer interactions, compliance checks, and technical support activities. Generate regular reports for internal review and customer updates.
- **Part Escalation**:Working with garages, manufacturers, and different stakeholders to expedite parts for vehicle repairs.
- **Collaboration**: Partner with sales, maintenance, and regulatory teams to ensure seamless service delivery and high levels of customer satisfaction.

**Qualifications**:

- Proven experience in a customer service or vehicle technical role, preferably within the automotive, HGV, or transportation industry.
- Strong knowledge of van and HGV compliance regulations and technical aspects.
- CPC qualified desirable but not essential.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Strong problem-solving skills and keen attention to detail.
- Proficiency in using customer service software and related tools.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for professional development and career advancement.
- Supportive and dynamic work environment.
- Free on-site parking
- Refer a friend scheme
- Employee Assistance Programme
- Quarterly staff events
- Charity events
- Mental Health First Aiders
- Casual dress

If you’re ready to join a thriving business that puts its people first and values the difference we make, then get in touch today

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- We are located in Holton Heath where there are no reliable bus routes. Are you able to commute via car or train?
- Do you have a strong knowledge of van & HGV compliance regulations and technical aspects?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Compliance&Technical

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