Customer Service Executive

6 days ago


West Horsley, United Kingdom CG Global Products ta Club Green Full time

AREAS OF RESPONSIBILITY
- Provide a seamless experience to all of our clients, both new and existing
- Establish and maintain a fantastic up-beat and polite rapport with your customers
- Deal with all incoming orders/inquiries in a friendly, professional, and timely manner
- Liaise with the warehouse team with customer returns and replacements.
- Confidently confirm product details/recommend products when required
- Ensure all manual orders are processed for guaranteed next day delivery
- Assist with commercial admin support
- Liaise with DHL, DPD and our other delivery companies on orders to and from the warehouse
- Helping the rest of the office team with online listings, price changes and product information.
- Support other members of the team when under pressure
- Work with the warehouse team on deliveries and queries.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Proven experience in going above and beyond to provide customers with the best possible outcome
- Strong communication and interpersonal skills
- Experienced at building strong, working relationships with customers
- Excellent knowledge and experience of MS Office; particularly Outlook (Excel and Word preferable but not essential). Experience of SAP would be an advantage.
- A high typing speed on a QWERTY keyboard
- Highly self-motivated and enthusiastic to help push and drive the company to be the best it can possibly be.
- Be able to process a wide range of information and communicate it clearly to the client
- Ability to work well within a team and support colleagues when needed

DESIRED EXPERIENCE

A minimum of 12 months in a customer service/customer care role, ideally within an office environment. Will consider project management or customer facing roles experience.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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