Liability Injury Claims Handler

3 days ago

Manchester, United Kingdom RSA Full time

This is an exciting opportunity to join the highly respected Commercial Liability Claims team based in our Manchester office.

Following ongoing growth & development within the team we are looking for motivated, enthusiastic & customer service driven individuals to join our team. A specific training programme will be provided, tailored to your level of experience handling liability claims.

Managing a caseload of Commercial Liability Claims, you will be responsible for the end to end handling of a range of claims, investigating liability, negotiating settlement and making decisions on which are allowed to litigate. You will proactively liaise with internal & external stakeholders on a consistent basis, building great working relationships with our customers, brokers & suppliers. As well as communicating effectively with claimant solicitors.

**Role Requirements**
- A desire to do the right thing for our customers
- Strong track record in achieving & exceeding customer expectations
- Great communication skills
- The ability to work individually & as part of a team
- The want to drive improvements for our customers
- Strong stakeholder management & relationship building skills

**Responsibilities**
As a Commercial Liability Claims handler, you will be responsible for the efficient & effective investigation and settlement, where appropriate, of third party liability claims made against our customers. You will build & grow relationships with our brokers, being their dedicated contact within the Commercial Liability Claims team.

You will work both individually, and as part of a team, to deliver high standards of customer service. This also includes looking at innovative ways to improve existing processes to benefit our customers & ourselves alike.

**The Individual**
- An engaged, vibrant individual who has a passion for customer service - Proactive approach to managing & organising their own caseload
- A Team player who is always willing to work with & support others
- An empowered individual who truly wants to make a difference for our customers
- Good working knowledge of Microsoft Office - Great communication skills
- A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work._ _We have a diverse mix of customers and we want our employee base to reflect that_. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential._
- Our commitment to diversity is sincere, continually growing and led right from the top._

Job Reference: UK08722

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