Receptionist - Hilton Garden Inn, Abingdon

2 weeks ago

Abingdon, United Kingdom Recharge Hospitality Full time

**FABULOUS OPPORTUNITY - DO NOT MISS OUT**

An exciting opportunity has arisen for a full time Receptionist to join our friendly team. Based at the Hilton Garden Inn, Abingdon, Oxford Hotel, and working as an integral part of the Front Office team.

We are looking for a confident communicator with a passion for guest services and exceeding guest expectations.

**Key Duties and Responsibilities**
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- To assist guests throughout their stay in a friendly and professional manner, informing the Duty Manager of any complaints.
- To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor/ Manager or in their absence the Duty Manager immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.
- To be constantly aware of the hotels availability in order to maximise all opportunities to sell rooms at the best possible rate.
- To assist with luggage, providing information and booking services as required.
- To take a reservation according to company standard during periods when the Reservations Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
- To be fully aware of hotel activities and facilities.
- To upsell all facilities within the hotel to guests, e.g. room service, bar etc.
- To liaise closely with Housekeeping and Reservations/Sales Office, advising them of information such as departures, arrivals, stay-ons and any special requests.
- To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company security procedures are strictly adhered to at all times.
- To be knowledgeable of all hotel rates and terms of business.
- Previous guest service experience in a similar role
- Excellent organisational and time management skills with attention to detail
- Ability to work under pressure, whilst maintaining a positive and ‘can do’ attitude
- Guest focused with a genuine passion for delivering sensational service
- Confident Communicator
- Well presented, self-motivated and good team player

**Benefits**
- Competitive salary of £10.00 per hour
- All overtime paid
- Amazing discounts on food, drink and accommodation at the hotel and within the Hilton family of hotels
- Excellent rates for friends and family
- Long Service Awards
- Recommend a Friend
- Employee of the Month Awards
- Annual Social Events
- Pension
- Investment in Training
- Meals on Duty
- Free Parking

Just 1 mile from the quaint market town of Abingdon and less than 8 miles from Oxford, we are in a prime location with strong transport links and a busy corporate market

The Hilton Garden Inn, Abingdon, Oxford cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

**Salary**: From £10.00 per hour

Ability to commute/relocate:

- Abingdon, OX14 1TZ: reliably commute or plan to relocate before starting work (required)

Reference ID: HW - ABINGDON RECEPTION

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