Branch Administrator

**Branch Administrator**

**Location**:Unit 8 Imperial Business Estate Gravesend Kent DA11 0DL

**Salary Range**:Competitive

**Hours**:39 hours per week, Monday to Friday 08.00am to 16.30pm

**About Star Refrigeration**

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an _Investors in People_ Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

**Branch**

We have 9 branches supporting a network of customers across the UK. Each branch has a team of field based engineering staff supported by a Management and Admin team. The role will be based at the London Branch.

**The Role**

**Responsibilities**

Key duties include a range of responsibilities, which include but are not limited to;
- **People and Processes**
- Maintain and provide feedback on SMART systems for the branch
- Effective information sharing and participation in team meetings
- Maintain safe working practices and quality standards
- Proactive approach to continued professional development and progression through Administrator Grading System
- **Financial**
- Accurate and timely input of data onto the Business Management system for all revenue streams
- Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery
- Creation and progressing of purchase and work orders in line with company processes
- Interrogation of Business Management System to provide management information and provide prompt resolution of queries
- **Customers**
- Maintain customer relationships to achieve a high level of customer satisfaction
- Effective response to customer enquiries, escalating as appropriate
- Preparation of correspondence, reports/minutes in company style
- Management of company documentation to fulfil customer needs
- **Technology**
- Use and development of Business Management System
- Identify scope for process and system improvement opportunities
- Verisae & IFS knowledge would be an advantage, but not essential as training will be given

We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders

**Key skills and experience**:

- Excellent interpersonal and organisational skills
- Strong communication skills, both written and verbal
- The ability to work effectively as part of a team
- Good attention to detail, ability to multi-task, and prioritise tasks efficiently
- The ability to take initiative and have a proactive approach
- Maintaining excellent relationships with customers

**An excellent remuneration package** is available including:

- Annual leave: 35 days inclusive of bank holidays
- Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
- Twice yearly salary reviews with reference to RPI
- Professional Development: biannual reviews on development to encourage career growth
- Private Medical insurance available after 6 months of employment with additional family option
- Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
- Life Assurance: 6 x annual salary
- Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
- Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
- Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
- Annual company profitability bonus
- Employee Milestone awards, including increased holiday entitlement

If you would like a new challenge and can demonstrate the necessary drive and ability to succeed then we would like to hear from you.

**Application process**
- Respond to this advert with a current CV and cover letter.
- First stage interviews may be carried out remotely, via video call prior to a face to face interview

Schedule:

- Monday to Friday

Work Location: In person