Gap Claims Negotiator
10 hours ago
Here at Car Care Plan, we are seeking a GAP Claims Negotiator to join a team of ten who are responsible for the effective handling of GAP claims.
As our GAP Claims Negotiator, you will ensure that all inbound telephone calls are handled effectively and competently, providing a clear and professional explanation to customers enquiring about the status or the outcome of their claim. You will take valuation details from customers, to provide an accurate valuation of the customers vehicle at the time of loss, and value vehicles accurately, using the Glass’s Guide, selecting the correct valuation letter to send to the customers.
In time, you will then begin processing and calculating GAP claims, ensuring claims procedures are adhered to and the claim is calculated in accordance with the policy terms and conditions and underwriter requirements, including checking for fraud indicators.
We’re looking for an individual who can demonstrate a pro-active, confident, professional and customer focused approach and who is confident dealing with customers via the telephone. We’d like you to have good numerical skills and a high level of computer literacy, specifically in MS Word, Excel and Outlook.
Enthusiastic, flexible, resilient and capable of using own initiative, you will be a strong team player who is comfortable working in a small team environment, managing a high workload and supporting the work of others. You will be a self-starter with a desire to succeed and a willingness to learn and develop new skills.
This is a **permanent**,** full time** position working 37.5 hours per week. Hours of work are Monday to Friday, 08:45 until 17:00. It’s a **hybrid** role, working 2 days from our Head Office in Bradford and 3 days from home. There is likely to be more office working initially for training purposes.
**So, what’s in it for you?**
- 25 days holiday + Bank Holidays with the option to Holiday Buy
- Childcare Vouchers
- Cycle to Work Scheme
- Private Medical Insurance
- Excellent career progression
- Staff Parties
- Raffles
- Cake Sales
- Dress down Friday on the last Friday of every month
Founded in 1976, Car Care Plan are the leading provider of award-winning vehicle warranty and asset protection products.
Offering award-winning products and services isn’t possible without the people we employ to make it happen. Be part of the future of Car Care Plan
INDSP
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