**Complaints Handler & Admin Assistant**:
**Cannock**

**Part Time - 24 hours per week**

**£12 per hour**

**About us**

Bespoke Moving Solutions, located in Cannock, is a leading removals company specialising in professional home, office, and commercial moves. We are known for delivering efficient, stress-free services to our clients, backed by our dedicated and experienced team.

Join us and become part of a professional, customer-focused team with a strong reputation for reliability and excellence in the removals industry.

**Overview of the role as Complaints Handler & Admin Assistant**:
**Responsibilities as a Complaints Handler & Admin Assistant**:

- Oversee the end-to-end customer complaints process, ensuring thorough resolution and customer satisfaction.
- Accurately perform data entry tasks and maintain comprehensive and up-to-date records.
- Professionally manage incoming phone calls, demonstrating courteous and effective communication skills.
- Assist in scheduling removals and installations, coordinating team calendars efficiently.
- Provide general administrative support, including filing, photocopying, and document scanning, as required.

**Experience needed to be successful in the role as Complaints Handler & Admin Assistant**:

- Solid proficiency with office software and digital tools.
- Strong organisational skills, with the ability to manage multiple tasks simultaneously.
- Previous experience in an administrative role is preferred, though not essential.
- Excellent written and verbal communication skills for effective interaction with colleagues and clients.
- High attention to detail to ensure accuracy and quality in all tasks performed.