Sales Support Coordinator

**Role: Sales Support Coordinator**

**Location: Inverkeithing**

**ABOUT THE ROLE -**

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.

At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.

You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

**Key Responsibilities**
- Initiating, developing, and maintaining customer relationships.
- Establishing customer requirements.
- Preparing, submitting, and following up customer quotations.
- Order processing.
- Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
- Introducing customers to new products/services.
- Providing market leading levels of customer service.
- Proactively calling downtraders and following up on live quotes in order to generate additional business.

**Experience/ skills required**
- Strong written and verbal communication skills
- Positive 'can-do' attitude
- Ability to communicate effectively at all levels
- Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
- Knowledge of a similar industry is preferable but **not** essential

**Working Hours**:
Mon - Fri: 8.30am - 5.30pm

Weekly Hours: 40

Breaks: 1 hour

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

**Your offer**:
**And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including**:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests

**About us**:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

**Why ERIKS?**

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location: In person

Reference ID: R0011445