Senior Unix Technician

A fantastic opportunity has arisen here at Service Express We are seeking Senior UNIX Technician in the Bedford area to join our forward thinking employee focused organisation. This tole

The Senior Technician will provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed services and software support contracts; provide assistance in the use of UNIX and virtualisation technology throughoutthe organisation; contribute to automation of repetitive routines, and ongoing support for the Sales and Services teams in delivering contracted services

**We are looking for Engineers who are multivendor skilled including IBM.**Not only will you be a skilled engineer, you will be able to build good relationships with your fellow onsite engineers and data centre employees to ensure a high level of customer satisfaction is maintained.

**What you will get**:

- £55k basic salary + 15% Bonus
- Hybrid working model
- Car Allowance **OR** excellent choice of Electrical Vehicle (EV) including Tesla, Audi, Polestar
- Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance.
- Paid volunteer hours.
- A Collaborative company that focuses on providing our employees and customers through the best experience.
- Be a part of an award-winning culture

**What you will do**:

- Provide assistance to internal sales staff in pre and post sales activities as it relates to the provision of UNIX support services, when required.
- Ongoing support for the Customer Services team in delivering contracted services.
- Attend customer meetings and provide UNIX technical solutions to deliver contracted services.
- Maintain currency with UNIX enhancements and emerging technologies.
- Assist with performing Disaster Recovery testing or full invocation for customers (and role swaps).
- Own and manage customer transitions activities to a defined process and to successful completion.
- Resolving support calls and attending customer sites as appropriate.
- Provide 2nd and 3rd level support to all customers’ contracted services.
- Ensure the implementation of good practice and compliance with internal procedures, routines and protocol including security, safety and regulatory.
- To undertake training as discussed and agreed in order to ensure up to date knowledge for UNIX is maintained.
- Ensure change control process is followed for all changes to customer systems.
- Attend customer sites when required in pre-sales UNIX technical environment with the ability to demonstrate UNIX knowledge to the customer.
- Ensure UNIX knowledge is communicated throughout the team to improve all round knowledge of team and other contracted services customers.
- Assist/train operational staff with any UNIX questions raised.
- Attend any seminars or presentations that will assist with UNIX daily role in improving the efficiency of the UNIX team.
- Assist and work with Service Delivery Manager’s to provide UNIX technical knowledge to customers when required.
- Provide out of hours on call support for UNIX support for contracted services & software support 24/7 on a rota basis.

**What you will bring**:

- Must have: Practical experience
- Own and manage UNIX 2nd and 3rd level technical support issues through to successful completion.
- Provide assistance and support to customers and client personnel as part of the services covered by services and software support contracts.
- Provide assistance to internal and external personnel in the use UNIX and virtualisation technology, and High Availability solutions throughout the Organisation as directed by the Technical Lead.
- AIX 6 or 7 system administrator
- LINUX Red Hat Sys Admin or LPIC-2 (Centos, Ubuntu, Suse) including Power Linux.
- Automation with Ansible
- Knowledge of pSeries hardware, x86 ESX environment
- UNIX Systems Administration skills, Performance analysis skills, Architectural knowledge
- VIOS
- Shell scripting, Power HA, SAN, Lpar/HMC
- Database knowledge
- DR Experience
- Backup tools such as EMC Networker and TSM (desirable).
- Knowledge of Networking, Storage Technologies, Server Builds
- Maintain current market knowledge
- Ability to produce technical documents & procedures
- Strong organisational and administrative skills
- Excellent problem determination, analytical and resolution skills
- Transformation & automation of repetitive tasks
- Provide day-to-day support communications
- Good communication skills internally & externally
- Excellent customer facing skills
- Supporting team members with the ability to assist/train staff
- Able to knowledge share within team
- Good decision maker

If you are interested, do get in touch straight away