Aftersales & Warranty Administrator

MQL Miriad Quest Leisure Ltd are a forward thinking, fast growing company currently operating in the B2B market place. We are looking for an extremely organised individual with attention to detail to support our continuation of growth. This person should be experienced in computer programmes including excel and also have good grammar writing/ keyboard skills.

The primary purpose of the role is to provide a reliable service to our customers, through efficient and accurate delivery of day-to-day tasks in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

**Key Responsibilities**
- Process claims and issues on SAP
- Submitting warranty claims to the manufacturers in requested timeline
- Liaise with couriers for tracking and collection requirements and logging carrier claims
- Liaise with internal departments to resolve customer queries
- Keeping the customer informed of the outcome and issuing replacements or credits where required.
- Build relationships with suppliers.
- Liaise with supplier to understand returns requirements.
- Taking ownership of workload and working to agreed service levels
- Reporting issues to the relevant departments for continuous improvements

**Person Specification**
- Good customer service skills
- Attention to detail with problem solving skills
- Team player
- Confident communicator
- Excel skills
- computer literate

**Benefits**
- You will be rewarded with a competitive salary.
- Salary Sacrifice Pension Plan.
- Employee discount on MQL'S’s entire product range.
- Medicare healthcare plan.
- Discounts across many well-known online and high street retailers (technology, fashion, entertainment, etc).
- A blend of training, including e-learning and on the job training to help your career development.
- Employee Assistance Programme
- Additional holidays for long service

**Job Types**: Full-time, Permanent

Pay: £24,750.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Uttoxeter ST14 8HU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 17/06/2025
Reference ID: aftersales 2025