Booking Administrator

**Job Title: Bookings Administrator**
**Location: The Princess Grace Hospital**
**Full time, 37.5 hours/ week (0900 - 1700 but flexibility is required, depending on service expectations)**
**Permanent**

**Competitive salary (dependent on experience) + excellent benefits**

We’re looking for a Bookings Administrator to join our Scheduling department based at The Princess Grace Hospital. You will be responsible for co-ordinating the patient diagnostic journey throughout the GI department at the London Digestive Centre, ensuring patients are booked and pre-registered for the relevant appointment in a timely manner. We are looking for someone who is passionate about providing a first-class service to all stakeholders.

**Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.**

**What you’ll do**:

- Welcome patients into the department as an initial point of contact
- scheduling all diagnostics into the treatment rooms, coordinating with consultant availability and responding to all queries in an efficient and timely manner
- Receive, log and track all Neuro-gastroenterology and Upper GI diagnostic referrals
- Regularly review all patient information documents and work with consultants and nurses to ensure the information is accurate
- Manage and resolve all patient and consultant enquiries effectively and professionally
- Manage the departmental reports, ensuring the diagnostic consultant reports their tests correctly, and the referring consultants receive their reports in a timely manner
- Handle all telephone enquiries from patients, consultants and medical secretaries
- Maintain agreed stock levels of office consumables
- Maintain a clean environment in the waiting room areas, help to maintain clean changing rooms and provide patients with instructions on where to change
- Perform ad hoc duties/projects as directed by the Line Manager

**What you’ll bring**:

- Prior scheduling experience within a hospital setting is essential
- Intermediate to Advanced IT skills and experience
- Strong verbal, written, numerical and communication skills
- Liaising with hospital departments to organise consultant sessions, patient procedures

**Why HCA UK?**

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers

**Culture and values**

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

- ** Unique and Individual**: We recognise and value everyone as unique and individual
- ** Kindness and compassion**: We treat people with kindness and compassion
- ** Honesty, integrity and fairness**: - We act with absolute honesty, integrity and fairness
- ** Loyalty, respect and dignity**: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

**Reasonable adjustments**

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as