Senior Service Designer

1 week ago

Leeds, United Kingdom NHS England Full time

As a Senior Service Designer, you provide leadership across TIS and other trainee products around the design of our services, providing a consistent approach that is supportive of the concept of “whole” service management.
**The main duties of role are**:
Developing and enacting the service designer role, recommending tools, and promoting activities.
Working within an agile environment.
Develop designs, based on evidence of user needs and organisational outcomes.
Incorporating evidence-based research to develop user-centred designs to achieve agreed outcomes.
Communicating ideas, concepts and designs clearly.
Describing and evolving the end-to-end journey through TIS and other trainee services.
Line managing a small team of user researchers and business analysts who are embedded within product/service teams, but who need to work together to support cross-team work and dependencies and working.
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

**Responsibilities**:
Introduce, lead and sustain a service design function to support the delivery of TIS and other trainee services.
Deliver high quality outputs, that support the development and design of our digital products and services.
Lead and provide professional direction and support for line reports.
Help keep stakeholders and users informed.
Essential criteria - You will have understanding, knowledge, and experience of the following.
Significant service design experience
Developing and leading a service design function
Engaging with users and understanding their needs
User-centred design.
Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards.
Agile working.
Communications to a wide and variable audience.
Building and maintaining key relationships.
Strong negotiating skills.
Change management.
Desirable criteria - You may also have the following experience.
Supporting a multi-disciplinary agile team.
Supporting cross-service delivery
Working with suppliers.
Interpreting user feedback to inform change.
Strategic service, or digital transformation involvement.
Leading discovery and other significant research.

  • Senior Sales

    2 weeks ago

    Leeds, United Kingdom Designer Exchange Full time

    Do you have experience of motivating and developing a high performing retail team?Do you have a background in premium or luxury fashion retail?Are you passionate about delivering an exceptional customer experience? We are on the search for an inspiring and passionate Senior Sales. Reporting to the Store Manager you will ensure that processes and procedures...

  • Senior Service Designer

    2 weeks ago

    Leeds, United Kingdom Damia Group Full time

    Overview Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35 My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and Experience Experience of GDS / Government Digital services Thorough...

  • Senior Service Designer

    2 weeks ago

    Leeds, United Kingdom Damia Group Full time

    Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital servicesThorough...

  • Senior Service Designer

    6 days ago

    Leeds, United Kingdom Damia Group Ltd Full time

    Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital servicesThorough...

  • Senior Service Designer

    2 weeks ago

    Leeds, United Kingdom Damia Group Ltd Full time

    Senior Service Designer - Remote with occasional travel to Leeds All candidates should make sure to read the following job description and information carefully before applying. 3 months+ - £550-£580 per day inside ir35My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service...

  • Senior Service Designer

    2 days ago

    Leeds, United Kingdom Public Sector Resourcing Full time

    **Senior Service Designer - **(Inside IR35)** **Contract Term: 12 months** **Contracting Authority: DWP UC** **Location: Hybrid/ Leeds** Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to...

  • Senior Service Designer

    2 days ago

    Leeds, United Kingdom Damia Group Ltd Full time

    Job DescriptionSenior Service Designer - Remote with occasional travel to Leeds3 months+ - £550-£580 per day inside ir35My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital...

  • Senior Service Designer

    2 weeks ago

    Leeds, United Kingdom Damia Group Ltd Full time

    OverviewSenior Service Designer - Remote with occasional travel to Leeds3 months+ - £550-£580 per day inside ir35My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience.Key Skills and Must-Have ExperienceKey Skills and 'must have' experience :Experience of GDS...

  • Senior Service Designer

    2 days ago

    Leeds, United Kingdom NHS England Full time

    Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will help literally millions of people look after their health? We have exciting opportunities for experienced service design professionals who are a key part of our user - centred design (UCD) family...

  • Senior Service Designer

    1 week ago

    Leeds, United Kingdom Netcompany Full time

    Company DescriptionAre you ready to join the forefront of technology innovation with Netcompany?As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.Operating across...