Customer Service Advisor

**Description**:
We’re looking for **Customer Service Advisors** to come and join our bustling Home and Motor Department.

This role is based within our **Redhill office.** However, AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to offer Hybrid working, a split between home and office to give you that extra work life balance.

As our Customer Service Advisor, you’ll be working in our First Notification of Loss team. You’ll be the first port of call for our customers and clients in the UK when they want to make a claim on their policy. Providing relevant and accurate information to every customer on every call based on their insurance policies. You’ll liaise with our approved suppliers and contractors throughout the UK to find solutions that meet our customer’s needs.

**Working Hours & Shift Patterns **- We’re pleased to be able to offer full and part-time hours for this role.

Full time - Our Customer Service advisors work on a rotating shift pattern, 35 hours per week over 5 days which will include Saturdays, Sundays and bank holidays.

Part time - We are offering evening and weekend shifts with some early starts available. Please note, you will have to complete the training period as full-time hours, we're unable to offer training on a part-time basis.

**Salary -** Full time salary for this role is £19,350

**Start Date **- Our next available intake is Monday 27th June.

**Training/Induction -** We’re offering 4 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role.

**Qualifications**:
No previous Call Centre experience needed

The most important attribute we look for is the ability to demonstrate excellent customer service, understanding the value of our customers and the impact it has on our brand. You must be able to communicate in a clear and confident manner, active listening skills and the ability to build rapport with our customers. Due to the nature of these roles, we are looking for a natural empathetic manner with an understanding of how to support people through their time of need.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance 4x salary
- Private Healthcare benefit
- 22 days holiday
- AXA employee discounts

AXA Partners is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

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**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.