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Care Coordinator

2 weeks ago

Lancaster, United Kingdom Westmorland Homecare - Lancaster & Morecambe Full time

**About us**

**Westmorland Homecare provide high quality homecare to help those we support to live life to the full.**

Being a Care Coordinator with Westmorland Homecare is a very special job and you will have the chance to make a difference to people’s lives within your community. It is an opportunity to make friendships that last a lifetime and create treasured memories for both you and our clients. Put simply a job with Westmorland Homecare will probably be the best job you have ever had.

The role is based in our Lancaster office on Brock Street, Monday to Friday, 9am-5pm.You will also be part of the on-call rota which involves taking the on-call phone home on some evenings and weekends. Being a driver is essential for the role.

Everyone at Westmorland Homecare works in a way that enables us to deliver our values, in all that we do every day.

**Kind** - staff who are genuinely kind, caring and respectful

**Innovative** - pioneering a fresh approach to homecare in our community

**Trusted** - delivering safe, reliable, and consistently outstanding service

**Enriching** - enabling all our clients to lead happy and fulfilling lives

As the administrator you are the face and voice of the company. The first impression when they walk in and the first voice they hear when they phone us. Duties of the care coordinator - administrator include, but are not limited to:

- Answering incoming calls in a positive, happy, professional, unrushed, and pleasant manner making the caller feel important and special. Never make the company sound rushed, under stress, disorganised or manic.
- Answering any phone enquiries, you can and directing those that need to be passed on to the correct person.
- Greet any visitors that walk in pleasantly. Be pleased to see them, be warm and friendly. Make them feel welcome and ensure that you offer a drink to all.
- Restocking paperwork in reception for the HCAs and ensure brochures, personal client files are available for the Client Coordinators.
- Ensuring the PPE cupboard is well stocked for the HCAs
- Participate in a share of the on-call rota out of hours

Skills and experience required for the role:

- You must have a passion to help others, care for people and do something good for the community
- You must be comfortable delivering hands on care if required
- You must have a good level of computer / IT proficiency
- You must be a driver with access to a vehicle and a valid UK licence
- Being caring and kind with a strong ability to connect with people and build relationships is important

**Salary**: £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- care: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person