Customer Service Representative

1 week ago

Norwich, United Kingdom Fill My Vacancy Full time

Our Client is looking to hire a Customer Service Representative.

A bit about the job:
In this role you will be providing telephone support to their customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of their customersby answering a volume of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team.

Skills and experience they’re looking for:

- A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
- Ability to work in a fast-paced environment
- Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
- Embrace and supports change, matched with the ability to share ideas and suggestions to improve their customers’ journey

What you’ll get for this role:
They have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here’s a flavour of what’s on offer
- Salary of between £20,000 to £23,500 (depending on location, skills, experience, and qualifications)
- Step pay progression allows you to develop in the role at your own pace
- Generous pension (starting level they contribute 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Their Matching Share Plan and Save As You Earn scheme
- Family friendly parental and carer’s leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for their products
- Savings from 100’s of retailers through my extra’s
- Brilliant flexible benefits including electric cars
- 21 paid volunteering hours per year
- Excellent career development through self-lead learning
- Dedicated career pathways
- Access to formal qualifications and apprenticeships in a variety of roles
- Free access to a variety of excellent wellbeing app’s
- Free consultations with health professions for you and your family members
- Access to free exercise classes virtually and in the office
- Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK

They are for everyone:
They flex locations, hours and working patterns to suit their customers, business, and you.

Most of their people are smart working - spending around 60% of their time in their offices and 40% at home.

  • Customer Service Representative

    2 weeks ago

    Norwich, United Kingdom The Urban Tech Company Full time

    **Customer Service Representative** **Location**:Norwich **Salary**:£18,000 - £45,000 per annum When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be...

  • Customer Service Representative

    2 weeks ago

    Norwich, United Kingdom Aviva Employment Services Full time

    Job Overview Customer Service Representative. Starting salary: £25,100 plus additional benefits. Full‑time contracts for 35 hours per week (options for part‑time). Flexible shift pattern: 08:00–18:00 Monday‑Friday. Weekend overtime may be required. About the Role You will be the friendly voice and helpful guide for our customers through secure...

  • Customer Service Representative

    1 week ago

    Norwich, Norfolk, United Kingdom Wipro UK Full time £20,000 - £40,000 per year

    Job DescriptionJob Title: Customer Service Representative (Norwich)Req Id: 93134City: NorwichState/Province: NorfolkPosting Start Date: 11/12/25About Servaada, a Wipro company:Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service...

  • Customer Service Representative

    1 week ago

    Norwich, United Kingdom Aviva Employment Services Full time

    Customer Service Representative Starting salary: 25100 plus additional benefits.Our standard full-time contracts are for 35 hours per week (with options for part time working).Flexible shift pattern between 08:00 18:00 Monday Friday. Weekend overtime may be required.Do you love helping people and making a real differenceThis role is perfect for someone who...

  • Customer Representative

    2 weeks ago

    Norwich, United Kingdom Nationwide Building Society Full time

    On behalf of Nationwide, AMS are seeking a Customer Representative working within our **Norwich **Branch Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK. What makes us...

  • Customer Service Representative

    4 days ago

    Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service Representative – Starting salary: £25,100 plus additional benefits.Our standard full-time contracts are for 35 hours per week (with options for part time working).Flexible shift pattern between 08:00 – 18:00 Monday – Friday. Weekend overtime may be required.Do you love helping people and making a real difference?This role is perfect...

  • Customer Service Representative

    3 days ago

    Norwich, United Kingdom Wipro Limited Full time

    Job Description - **- Job Title: Customer Service Representative (Norwich)- Req Id: 111312- City: Norwich- State/Province: Norfolk- Posting Start Date: 11/14/25- **About Servaada, a Wipro company**: - Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on...

  • Customer Service Representative

    6 days ago

    Norwich, Norfolk, United Kingdom Aviva Full time £20,000 - £40,000 per year

    Customer Service Representative – Starting salary: £25,100 plus additional benefits.Our standard full-time contracts are for 35 hours per week (with options for part time working).Flexible shift pattern between 08:00 – 18:00 Monday – Friday. Weekend overtime may be required.Do you love helping people and making a real difference?This role is perfect...

  • Mortgage Customer Service Representative

    2 weeks ago

    Norwich, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Representative - Once you...

  • Dutch speaking Customer Service Representative

    7 days ago

    Norwich, United Kingdom French Selection Full time

    FRENCH SELECTION (FS) Dutch speaking Customer Service Representative Location: Norwich Work Arrangement: Hybrid, with some work-from-home flexibility Salary: Up to £30,000 per annum plus bonus Ref: 798DU The Company A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving...