Administrator

The NHS Diabetic Eye Screening Programme aims to reduce the risk of sight loss among people with diabetes through the early detection and treatment, if needed, of diabetic retinopathy. Screening using digital photography is offered to all eligible people with diabetes.
Helping to tackle Health Inequalities and remove barriers to screening
The NHS Diabetic Eye Screening Programme aims to reduce the risk of sight loss among people with diabetes through the early detection and treatment, if needed, of diabetic retinopathy. Screening using digital photography is offered to all eligible people with diabetes.
To work as part of the Diabetic Eye Screening Programme covering Stockton, Hartlepool and Easington localities
Appointment management and monitoring clinic availability is an essential element of this post. To include excellent telephone manner when dealing with patients who contact the screening programme.
To be responsible for the processing of Diabetic eye Screening results on a daily basis to ensure national targets are met.
Assist in the maintenance of the programme database and other related information systems using appropriate technologies.
Work with initiative and without direct supervision but with the daily support and leadership of the Failsafe Officers and Programme Lead
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Excellent communications skills are essential to the post to be able to:

- Communicate effectively at all levels including Senior Management, Heads of Service, other departments, service users and external stakeholders.
- Liaise internally with colleagues to ensure the smooth running of the administration function
- Be first point of contact for all service users, queries/booking appointments/changes to appointments.
- Encourage and re-assure patients the importance of screening
- Regular requirement to deal with sensitive and confidential information demonstrating empathy, tact and diplomacy
- Requirement to communicate effectively with people from different cultural backgrounds.
- Maintain confidentiality of patient information to which the post holder has access, including patient records when filing and using database systems.
- Attend departmental meetings and participate in MDT providing feedback to the clinical lead
- Contribute to the smooth operations within the admin and failsafe team, to include incoming and outgoing mail on a daily basis
- Communicate to clinical staff any appointment changes to ensure smooth delivery of screening appointments
- Ensure clinic updates are shared promptly with other stakeholder