Veterinary Client Administrator

4 days ago

Ringwood, United Kingdom Southern Counties Veterinary Specialists Full time

Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. We have recognised specialists in the fields of anaesthesia, cardiology, dermatology, internal medicine, oncology, opthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery. We also have an animal rehabilitationteam.

The role will include liaising with our clinicians on client accounts and being heavily involved with the debtor management of the Practice including pricing client accounts, issuing client invoices, processing insurance claims, inputting payments, cashing up, Bacs payments and other office duties. You will need to be confident in talking to clients on the telephone about their account and discussing payment options with them in sometimes sensitive situations.

You will also be a financial point of contact for our clients both on the telephone and in person. To ensure robust and financially-sound decision-making, striving at all times to continually improve quality, accuracy and efficiency.

Working hours are Monday to Friday 8am-5pm no weekends or bank holidays.

You must be available for a face to face interview onsite we will then be able to show you around the practice and offices.

**ESSENTIAL WORK SKILLS**:

- Being able to work in a fast paced environment and the ability to multi task
- Customer Focus
- To have a professional manner at all times
- Excellent telephone skills
- Good verbal communication
- Computer Literacy especially with Microsoft Office Skills (in particular Excel, Word and Outlook)
- Being able to Handle Pressure
- Being organised and being able to prioritise
- Being able to work well in a team and able to work on own
- Being able to adapt to changes within the growing practice

**Job Types**: Full-time, Permanent

**Salary**: £22,130.00 per year

Work Location: In person

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