Parts Advisor

5 days ago

StokeonTrent, United Kingdom Watling JCB Full time

**Location** Stoke
- **Salary** Competitive
- **Department** Parts
- **Contract** Permanent
- **Division** Aftermarket

**Post: Parts Advisor**

**Location**:
Stoke Depot

**Responsible to**:
Parts Supervisor

**Main Responsibilities of the Role**:
The main purpose of this role is offer assistance in all sectors of the Parts and Service departments, including the Workshop.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell the JCB Parts to new and existing customers.

This is a customer facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will on occasion need to present a Parts solution to the customer and frequently liaise with JCB, the Manufacturer.

**Duties**:

- Build strong and positive relationships with customers
- Present a professional image and portray a polite and courteous manner at all times
- Take parts orders and sell in order to meet Company targets and support all campaigns (including JCB initiatives)
- Answer all in-coming calls and respond to messages promptly
- Maintain correct off the shelf availability and distribute parts accordingly
- Receive and check in deliveries on our computer system promptly and efficiently
- Attend service counter area and take orders/enquiries from Service Engineers
- Ship parts using FedEx to remote Engineers via By Box
- Ensure Parts for service jobs are picked and ready for the Engineers
- Ensure return to stock for parts not required
- Parts returns to be sent back to JCB with appropriate paperwork, when necessary
- Operate fork lift in a safe and responsible manner

**Essential**:

- Proven track record of Parts sales role within the Construction or similar industry
- Excellent commercial awareness and customer problem solving
- Ability to follow your Customer’s buying decisions and needs
- Proven track record of customer sales call planning and forecasting
- Proven track record of sales questioning skills for successful outcomes
- Proven track record of sales presentation skills for successful outcomes

**Benefits**:

- Attractive rates of pay and overtime rates
- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company uniform
- Free staff parking
- Rest area at depot
- JCB manufacturer online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- JCB Manufacturer History Museum and Machine Production Line tour, including VIP lunch - Covid dependant
- Life assurance policy
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts on JCB merchandise
- O2 Employee Benefits

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