Security Operator

**Location: Northampton**

**Hours: 28 hours per week**

**Shifts: 4 on 4 off**
**19:00 - 03:00**
**(£14,842 p/a)**

**Bank holidays and weekend included**

Our Group Security Operations Centre (GSOC) is looking for a reactive operator to join the GSOC team. If you have great attention to detail, a professional telephone manner and basic administrative skills then we would love to hear from you

**Who we are**:
The Group Security Operations Centre (GSOC) is an in-house security operations centre that operates in real time and is manned around the clock, 365 days a year. The GSOC team is divided into two areas. Reactive Operations, which are charged with monitoring and responding to alarms from security systems (such as CCTV, intruder alarms, personal attack alarms and security fog) installed in branches, head office buildings and distribution centres across the estate.

Technical Support carries out remote preventative and reactive maintenance of these security systems and their associated networks. In total, The GSOC consists of 31 colleagues, headed up by a Monitoring Station Manager and supported by an Assistant Manager, Supervisors, Operators and Technicians.

**What will you do? **Security Operator

As a reactive operator you will act as the primary point of contact for our sites for all out of hours queries and security needs. You’ll provide exceptional customer service and front line support to branch managers and third parties by remotely monitoring CCTV and Intruder alarms, ensuring incidents are managed and reported in a timely manner.

You will liaise with third parties such as contractual keyholders, police and group security investigators; recording all alarm and CCTV investigations by completing our internal documentation, ensuring we maintain accurate records. Along with this, you will support our branches with resolving equipment issues, identifying faults and escalating issues where necessary to our technical team for further investigation.

Previous experience in the security industry is not required, but excellent customer service, clear and effective communication skills, and experience with using word processors and spreadsheets is desirable.

**Is this you?**
- Good PC skills
- Excellent communication skills (written and verbal)
- Self-motivated, with the ability to work on your own and as a member of a team
- A quick learner
- Good observational skills
- Able to act calmly while under pressure
- Able to concentrate throughout a day-shift or night-shift
- Common sense, curiosity and a practical approach
- Honest, responsible, reliable and observant

**What's in it for you?**

You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company:

- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discounts across a variety of Group businesses including; discounts across our Trade Merchanting businesses.

**A**
**bit about us**

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,700 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

You be you, it makes us, us.