Sales Order Processor

SALES ORDER PROCESSOR & ACCOUNTS ASSISTANT

LOCATION: OFFICE BASED ROLE BASED AT TYNE DOCK,

SOUTH SHIELDS, TYNE & WEAR NE33

SALARY: £23,809 per annum

Full Time 37.5 hours per week, from Monday to Friday, 9 am to 5.30pm

JML are an innovative consumer product company and one of the fastest growing sales and marketing companies promoting our products with 5,000 video screens in retail stores and UK & Irelands biggest as seen on TV business. We consistently deliver exceptional sales through the combination of great products, great people, and first-class service. We also have a significant ecommerce presence. As an industry leading multi-channel business our vision is to have a JML product in every home.

Reporting to the Senior Sales Order Processor you are part of our Finance team raising and printing off our retail invoices and credit notes. You will also spend time liaising with our third-party despatch facility in dealing with any queries. Part of the role involves setting up new accounts and new EDI connections and therefore strong communication skills are a must as you will be speaking to our internal and external customers as well as communicating with internal departments. You will also be liaising with our internal Retail Sales Team over product pricing issues and expected to identify any pricing errors.

Your role also includes dealing with insurance claims, matching debit notes liaising with our field merchandisers to collect stock from different retailers. Data entry is key as you will be responsible for some of our customer accounts, making sure credits are up to date and sent to customers.

Key Responsibilities
- Raise all types of orders EDI and manual.
- Transfer orders.
- Transmit orders to our third-party provider.
- EDI (New orders/ invoices/ credits / ASNs / Debit notes) True Commerce
- Deal with all new EDI customer set ups and any other issues.
- All types of credits (Price markdowns/returns/shortages)
- Answer queries from internal and external parties.
- Carry out the end of month closure processes.
- Liaise with internal and external customers over price and stock issues.
- Following up stock collections from stores liaising with our field team.
- Matching off stock with returned debit notes
- Lock up transfers.
- Insurance claims for missing parcels
- Dealing with courier returns or misrouted parcels.
- Process all returns into our warehouses.
- Mezz floor in and outturns
- Raise auction orders and invoices.

Experience

Previous experience in sales order management/processing or a relevant account & numeracy-based qualification including GCSE Maths and English or equivalent is required.

You will also possess the following skills and knowledge for this role:
- Ability to prioritise tasks, plan ahead and organise the day.
- Excellent data entry accuracy and speed as well as an eye for detail
- Strong IT skills, especially Ms Excel, Word, Outlook & D365 Dynamics.
- Ability to communicate at all levels - evidence of good oral, written and interpersonal communication skills.
- A positive can-do attitude
- Able to focus on daily routine and outcomes and is committed to own individuals performance.
- Possess integrity and good ethical conduct.
- A team player who contributes positively
- Analytical and problem-solving skills in order to identify errors or suggest solutions.
- Reliability and flexibility
- Ability to multi-task working in a fast-paced environment under pressure.

Benefits JML Offer

25 days holiday a year, increasing after 3 and 6 years service.

Employee Assistance Programme

Private Health Insurance after 1 year of service

Contributory Pension Scheme after 3 months of service

Life Assurance Scheme

Staff Product Discount Scheme

Eye Care Vouchers

Bike to Work Scheme

Enhanced Maternity and Paternity

For information on how we use your details, please click**here