Customer Service Agent

13 hours ago


Croydon, United Kingdom CCSCollect Full time

**Customer Service Agent - Hybrid Working**

**Location**: Croydon (within a 10-mile radius)

**Job Type**: Full-time, Hybrid (after probation)
**Salary**: £24,570 per annum + up to £500 monthly bonus

**Join Our Team at CCSCollect**

CCSCollect is a well-established and successful Debt Recovery company based in Croydon. We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.

We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.

**Why Join Us?**
- Full training provided - no experience necessary
- Competitive salary with a **performance-based bonus** of up to **£500 per month**:

- Hybrid working available after a **3-month probation** period
- Career development and ongoing support

**The Role**

As a Customer Service Agent, you will:

- Engage with customers to discuss outstanding accounts
- Negotiate affordable repayment plans
- Process payments and set up repayment arrangements
- Identify and support vulnerable customers where needed
- Handle customer complaints and queries professionally
- Manage a high volume of inbound & outbound calls

This role involves dealing with sensitive conversations and handling customer objections with **resilience** and **professionalism**.

**What We’re Looking For**

We’re seeking **motivated individuals** with:
**Key Skills**:

- Strong verbal communication & active listening
- Attention to detail & data entry accuracy
- Ability to build rapport & handle objections professionally
- Confidence in problem-solving & negotiation

**Ideal Traits**:

- Polite and professional telephone manner
- Ability to multitask in a fast-paced environment
- Empathy and patience when dealing with customers
- Strong computer literacy and record-keeping skills
- Resilience in handling sensitive and challenging conversations

Experience in a **contact centre or similar environment** is desirable.

**Working Hours & Training**
- **Full-time (37.5 hours per week)**:

- **Rotational shifts**: Monday to Friday, between **8:30 AM - 7:00 PM**:

- **Training**: Full attendance required for **5 weeks**, Monday to Friday (**9:00 AM - 5:00 PM**) at our Croydon office.
- **Annual leave requests** **will not be considered during training.**:

- **Hybrid working available** after successfully completing the **3-month probation period**.

**Benefits**

**Salary: £24,570 per annum (Full-time, 37.5 hours)**
**Bonus**: Earn up to **£500 per month** based on performance
**Holidays**: 23 days + bank holidays
**Simply Health Plan** (including Employee Assistance Programme)
**Company Pension** (4% employer & 4% employee contribution)
**Monthly incentives & rewards**

Pay: From £24,570.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Croydon

Application deadline: 20/06/2025
Expected start date: 15/07/2025



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