Claims Handler

Serving our customers, communities, and planet a little better every day.

**Salary**: Competitive salary starting from £22,000 to £25,000 depending on experience plus annual bonus

**Working Hours**: Full time, 36 hours per week. Monday to Friday 08:00am to 08:00pm including weekend working 09:00am to 05:00pm on a 6-week rotation

Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our insurance and money services business and will remain with Tesco.

As a Tesco Underwriting Claims Handler, you’ll be supporting Tesco Bank car and home insurance customers. Your support will extend throughout the entire claims process in some circumstances, from initial notification to resolution, with a focus on ensuring a positive customer experience. Tesco Underwriting began life in 2010. Our primary focus is to protect Tesco shoppers a little better every day. We underwrite Tesco Bank insurance policies and provide a claims service to our customers.

**Where you will be working**:
After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you’ll have the choice to work from our Newcastle office or spend time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

**You will be responsible for**:

- Gathering information related to our customer’s initial loss notification to ensure accurate capture of claims for the next step in the claims process
- Questioning circumstances of the incident to make the correct liability decision
- Exploring the option to settle the claim on the first contact where appropriate
- Securing services for customers, including repair, mobility, and salvage options, through our dedicated suppliers
- Managing existing claims queries from customers, third parties, and suppliers to ensure the efficient progress of the claim
- Delivering exceptional customer service at every interaction, ensuring we uphold our consumer duty responsibilities and do the right thing for the customer

**You will need**:

- Customer Service experience
- Target-driven with experience working to KPIs in a busy environment and the ability to work to deadlines
- Strong attention to detail and accuracy with the ability to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers

**What’s in it for you**:

- Embrace the benefits of our Colleague Clubcard, your gateway to exclusive advantages. Enjoy a 10% discount that increase to 15% every payday, spanning across a 4-day window for shopping at Tesco stores and online.
- As an added perk, share the goodness with a family member or friend through a secondary card.
- Enhance your mental and physical wellbeing with our comprehensive benefits package, encompassing the Virtual GP Service. This invaluable resource grants you and your family free access to round-the-clock doctor's appointments 365 days a year. Additionally, explore our cycle-to-work scheme, promoting a healthier lifestyle and environmentally friendly commuting options.
- Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays. Additionally, you can seize the chance to acquire extra days through our optional purchase scheme.
- Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- Unlock fantastic offers and discounts on well-known brands, helping you save on your everyday expenses.
- Prepare for your retirement with our robust savings plan, featuring a pension scheme that offers a 1:1 match on contributions, up to 7.5%.
- Receive life assurance coverage equivalent to up to five times your contractual salary as a member of our pension scheme.

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount

**Experience**:

- Claims Processing: 1 year (preferred)
- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person