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Learning & Development Trainer L&d - Customer

2 weeks ago

Essex, United Kingdom CCP Full time

We love working with this client and they have returned once more as they seek to recruit an experienced Learning & Development Trainer to join their fantastic business.
This is a brand new role which forms part of a 10-person L&D function and reports into the L&D Training Team Manager. This opportunity will see you own the end-to-end training life-cycle for service focused staff within the business and you will take responsibilityfor a mix of new starter, on-boarding training and ongoing development training taking ownership of designing and delivering such training materials.
- Have strong experience of delivering L&D solutions within a customer service environment.
- Be experienced in design and creation of learning objectives and be able to create full trainer notes in order to support training delivery.
- Be experienced in management development of soft skills design & delivery.
- Be IT literate and have experience of working with Microsoft Office products.
- Have working knowledge of conducting coaching in a business environment, preferably within a customer service function or ideally, within a contact centre.
- Possess working experience of CRM systems.
This position is a full-time opportunity and will be based on-site in Harlow, Essex with possible flexibility to work 1 day per week from home.