Training Administrator

Job description

**Title**

Training Administrator

**Reports to**

Director of Programmes

**Pay Grade**

Programmes

**Salary Scale**

Administrator - P4c - £24,899 (Pro-rata)

**Contract Type**

Permanent

**Hours**

Part-time, circa 30 hours per week (over 5 days).

**Location**

Remote, Homeworking

**Main role** and responsibilities**

The post holder will provide support to the delivery leadership team, ensuring timely management of (and response to) all training enquiries and take responsibility for issuing certificates to delegates on completion of training.

**Who are we looking for?**

YGAM is seeking a Training Administrator to join our outstanding Programmes Team. We are particularly looking for someone with exceptional customer service and communication skills. Attention to detail is key, as is the ability to adapt to a fast-changing environment. We are also looking for someone who can review and continually improve processes.

We are looking for someone who is a dedicated team player, but who also can work autonomously to clear deadlines.

At YGAM, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

YGAM is an equal opportunity employer. It is YGAM’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

**Role Requirements**

Duties will include but not be limited to:

- General Administration:_
- Supporting with the day-to-day requirements of the delivery leadership team.
- Issuing certificates to delegates on completion of training.
- Dealing with enquiries in relation to training and booking delegates on to the relevant training.
- Supporting delegates to access training and resources.
- Minuting meetings.
- Supporting with resource uploads to our website and portal.
- Uploading information to our CRM system, ensuring information is up to date.
- Manage office supplies and place orders.
- Maintain online documentation / YGAM SharePoint.
- Book meeting premises/rooms as required for meetings or training events.
- Information management & communications: _
- Ensure records are maintained in accordance with GDPR/data protection legislation.
- Continuous Professional Development: _
- Commit to CPD, especially legislative and best practice developments, and those elements required for continued membership of the Chartered Institute of Personnel and Development

**Person Specification**

**Essential**
- Previous administration experience.
- Excellent I.T. skills, specifically Microsoft Office products.
- Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment.
- Ability to work as part of a team, as well as working on own initiative. Be self-motivated and progress own work at pace.
- Excellent communication skills - both verbal and written.
- Confident in dealing with difficult conversations and complex situations.
- Capable of working with confidential information and maintaining its security.
- Process driven, attentive to detail, and with a keen eye for improvement to support productivity.
- Professional and positive manner and approach; able to establish and maintain good working relationships at all levels.
- Understanding of (and commitment) to Equality, Diversity, & Inclusion.
- Employment rights to live and work in the UK.

**Desirable**
- Working knowledge of CRM (preferably SalesForce).
- Familiarity with WordPress
- Previous experience of working within the Charity sector.