Patient Services Coordinator

4 hours ago

Congleton, United Kingdom The Carter & George Practice Full time

**Patient Services Coordinator**

**Location**: Congleton, Cheshire

**Start Date**: March

Are you an experienced, empathetic professional with a proven track record of managing a busy phone line? We’re looking for a Patient Services Coordinator to join our friendly and supportive physiotherapy team, helping us deliver outstanding care to patients across the UK.

You’ll play a vital role in ensuring patients feel supported from the moment they call, guiding them through the booking process and helping them access the care they need.

**About the Role**:

- Handling Calls**: You’ll manage all inbound calls for our group of practices (currently 12 and expanding), offering a calm, professional, and empathetic response to patient inquiries.
**- Inbox Monitoring**: Keep our inbox organized and ensure patient questions are addressed promptly.
**- Appointment Scheduling**: Use our practice management software to efficiently book, cancel, and reschedule appointments.
**- Patient Support**: Provide friendly advice to help patients choose the best practitioner for their needs, assist with service-related queries, and handle insurance details with care.
**- Admin & Coordination**: Perform a variety of virtual reception tasks, keeping everything running smoothly.

**What We’re Looking For**:

- Proven Experience**: Demonstrated success in a fast-paced, phone-handling role, with the ability to stay composed and efficient under pressure.
**- Friendly & Empathetic**: A warm, approachable demeanour with a genuine desire to help others. You’re not just a voice on the phone—you’ll be an important part of the patient’s journey.
***:

- Background**: Experience in secretarial, PA, customer service, or similar roles. Knowledge of healthcare or physiotherapy is a plus.

**Why Join Us?**
**- Supportive Team Environment**: Be part of a small, close-knit team in Congleton, while contributing to a larger group of over 60 staff members across 12 sites.
**- Career Growth**: This is a newly created role with exciting opportunities for progression into managing an administrative team as we grow.
**- Well-being Focus**: We care about your health and well-being, offering a monthly fund to support your wellness.
**- Work-Life Balance**: Enjoy full-time hours, Monday to Friday, with 8-hour shifts.
**- Social Perks**: We organize regular social events for the whole team.

**Ready to Join?**

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 01/10/2024
Reference ID: PATIENTSERVICESCOORDINATOR
Expected start date: 10/03/2025

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