Floor Support Team Leader

Floor Support Team Leader

**Salary**: Up too £30,000 (DOE) per annum plus company benefits

Location: London, EC2V

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, we are flexible with what shifts you do between 8:30am-6pm for example; 8:30am-5pm, 9am-5:30pm or 9:30am-6pm

Work model: Fully onsite due to nature of role

Williams Lea seeks a Floor Support Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The Floor Support Team Leader will work with the Admin Support Manager to support the Williams Lea admin service by providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours.

This role is designed to ensure the Floor Support Team Leader and their direct reports are providing an industry leading service with exceptional standards to the client and the office standards are regularly met. The team leader is accountable for maintaining the day to day running of the office and is responsible to ensure health and safety policies and procedures are upheld.

The Team Leader will act as a ‘coach’ and assist in the development of the staff by helping employees look for opportunities to develop and succeed in their roles. Like all effective coaches the team leader is required to motivate, advise, give feedback, be supportive and provide strategic direction to the team.

Key responsibilities
- Work with the Admin Support Manager by developing and maintaining excellent customer relations
- Work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
- Collate data and assist the Admin Support Manager in the production of management and monthly reports
- Directly supervise the floor support/multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
- Complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
- Responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
- Participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
- Monitor the performance of the floor support/multi-service team and provide feedback or advice on any areas which require improvement
- Ensure that floor support/multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence
- Ensure that best practices and SOPs are adhered too
- Actively participate in all on site health and safety audits, assessments and oversee compliance as required
- Monitor services and ensure that agreed services levels are maintained and exceeded where possible, regularly review services to ensure continuous improvement of their delivery

Personal attributes
- Previous Supervisor/Team Leader experience is essential
- Well presented, with excellent communication skills and confident in having difficult/constructive conversations
- Strong organisational skills
- Ability to lead by example and strong on customer focus
- Capable of taking initiative and developing solutions
- Flexible and enthusiastic
- Able to problem solve and deliver under pressure
- Attention to detail, ability to retain high concentration levels for extended periods of time

The Package:

- Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
- Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.