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Pcn Shared Care Pharmacy Technician
2 weeks ago
Clinical To support the PCN clinical pharmacy team by answering shared care medicine related queries to patients and their carers, GPs, and other healthcare professionals, ensuring a timely response in appropriate format (verbal/written/electronic). Enquiries may involve the exchange of complex, sensitive and contentious information which must be treated with an appropriate level of discretion and empathy. Provide clinical and non-clinical advice to prescribers and other healthcare professionals which may influence the outcome of treatments for patients. To act within their professional boundaries but must judge when it is necessary to refer to a pharmacist for more complex clinical advice.
To have knowledge of the Sunderland Joint Formulary, Sunderland shared care guidelines and green plus leaflets. Technical and Administrative Provide advice to healthcare professionals around shared care assurance in relation to local policies. Use a range of communication skills to overcome barriers to understanding, especially where clinical information is being relayed to patients and non-clinical staff. Plan and organise meetings, for example with GPs, nurses, and other practice staff as necessary.
Participate in the development and delivery of training events for the clinical pharmacy team and practice staff in relation to: - implementation of shared care policies and procedures - introduction and implementation of new/changes to services Encourage the sharing of best past practice and innovation by creating and maintaining links between colleagues and practices. Be able to use EMIS web to run searches and reports. Be able to use, monitor and update spreadsheets containing information around shared care for GP practices across Sunderland. 1.
General Culture Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control. Personal/ Professional development The post-holder will participate in any training programme implemented by the PCN/GP federation as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Undertake CPD through self-directed learning, reflection, appraisal, and personal development plans necessary to maintain and develop own knowledge, skills and competence. Education and Training Provide education and training to the primary healthcare team and other health professionals e.g., nursing staff as required.
Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to a practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practices policies and procedures, and the protection of personal and sensitive data. Quality The post-holder will strive to maintain quality and will: alert other team members to issues of quality and riskassess own performance and take accountability for own actions, either directly or under supervision contribute to the effectiveness of the team work effectively with individuals in other agencies to meet patients needs effectively manage own time, workload, and resources Working Conditions The post-holder is required to travel independently between practice sites (where applicable), an
