Customer Service Advisor Mg Daventry New

20 hours ago


Daventry, United Kingdom XPO Logistics Full time

**Position Summary**:
**Customer Advisor**:
**Daventry | Daytime Hours**:
**Logistics done differently.**:
Are you a strong communicator with a background in customer service? Do you enjoy working with people and solving problems in a fast-paced environment?

We’re looking for a Customer Advisor to join our Daventry site. You’ll be the first point of contact for customers, ensuring queries are resolved quickly and service levels are maintained.

**Pay, benefits and more**:
We’re offering a competitive salary plus 25 days holiday (plus bank holidays), workplace pension, high street discounts, cycle-to-work scheme, and the option to buy additional leave.

**What you’ll do on a typical day**:

- Support order tracking, returns and service issues.
- Liaise with warehouse and transport colleagues to resolve queries.
- Provide updates and clear communication to customers.
- Maintain accurate records in line with company processes.

**What you need to succeed at XPO**:

- Strong communication skills, both verbal and written.
- Previous customer service experience, prefferably in automotive, industrial or retail.
- Good problem-solving skills with a proactive approach.
- Ability to multitask in a fast-paced environment.



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