Customer Service Representative

3 days ago


StanfordleHope, United Kingdom MAGNUM LOGISTICS LTD Full time

**Department**: Inventory Management and Customer Service

**Reports To**: Operations Manager

**Key Responsibilities**:
**Stock Control**:

- **Inventory Management**: Monitor and maintain optimal stock levels to meet business demands while minimizing excess inventory.
- **Stock Audits**: Conduct regular stock audits and cycle counts to ensure inventory accuracy.
- **Data Analysis**: Analyze inventory data to identify trends, forecast demand, and make informed decisions on stock replenishment.
- **Supplier Coordination**: Work with suppliers to ensure timely delivery of goods and resolve any supply chain issues.
- **Reporting**: Prepare and present inventory reports to management, highlighting key metrics and areas for improvement.

**Customer Service**:

- **Customer Support**: Provide excellent customer service by addressing inquiries, resolving complaints, and offering product information.
- **Order Processing**: Manage customer orders, ensuring accurate and timely fulfillment.
- **Communication**: Maintain clear and effective communication with customers regarding order status, delivery times, and any potential issues.
- **Feedback**: Gather and report customer feedback to help improve products and services.
- **Relationship Building**: Develop and maintain positive relationships with customers to enhance their overall experience.

**Qualifications**:

- **Experience**: Minimum of 3 years of experience in stock control or inventory management, with customer service experience preferred.
- **Education**: High school diploma or equivalent; a degree in Business Administration, Supply Chain Management, or a related field is a plus.
- **Skills**: Strong organizational and multitasking abilities, proficiency in inventory management software, and excellent communication skills.
- **Customer Focus**: A customer-centric mindset with the ability to handle customer interactions professionally and empathetically.
- **Attention to Detail**: High level of accuracy and attention to detail in both inventory management and customer service tasks.

Pay: £23,888.00-£28,890.00 per year

Additional pay:

- Bonus scheme
- Loyalty bonus

**Benefits**:

- Employee discount
- Free parking
- Private medical insurance

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Stock Control: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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