Veterinary Receptionist

Veterinary Receptionist
- Eastbourne Vets, Seaside, Eastbourne, South East
- Discipline: Non-clinical Support
- Full Time
- Up to £25,484.71 DOE

**Your day-to-day**:
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.

**Join a team you are proud to be a part of**:
At Eastbourne Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 3-branch small animal practice based in Eastbourne, compromising 4 Veterinary Surgeons (1 who is a certificate holder for internal medicine), 8 Registered Veterinary Nurses, and 6 Receptionists.

**Your shift pattern**:
The role entails 40 hours per week over a variety of shifts between 8.30 am - 7.30 pm, over either 4/5 days if looking for full-time. However, we are happy to hear from part-time applicants also. You will also be required to work 1:6 Saturday between 8.30 am - 12.30 pm, with TOIL.

**In addition to a competitive salary, you will benefit from**:

- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
- Eastbourne Vets, Seaside
- 89-91 Seaside, Eastbourne, BN22 7NL, United Kingdom

**Animals treated**
- Dogs, cats & small pets
- Exotic Friendly