Technical Support Performance Analyst

2 days ago

StainesuponThames, United Kingdom Salt Search Full time

Our client, an international software company is looking to hire a Technical Support Performance Analyst to help support a wider team managing and solving issues for platform users and administrators.

This is a 12-month contract perfect for a Technical Support professional who meets all of the criteria below:
Essential Criteria:

- Ability to understand and communication complex technical systems to non-experts.
- Proven experience diagnosing performance related issues.
- Proven ability to troubleshoot the difficult technical issues in time critical situations.
- Able to conduct themselves professionally when dealing with complex user issues.
- Strong experience with SQL/MySQL with an in-depth understanding of how to write queries (ESSENTIAL).
- Solid background working with preferably Unix, Linux or other QS.
- Demonstrable experience or base-level understanding of programming languages, preferably Javascript/Java.
- Excellent written and verbal communications skills.

Key Responsibilities:

- Learning and understanding native cloud platform, technologies and best troubleshooting practices to ensure successful issue resolution.
- Assessing and troubleshooting for platform product issues.
- Managing consumer expectations that results in high customer satisfaction.
- Maintaining technical expertise and utilising it to help customers.
- Writing scripts to automate repetitive tasks or to enable faster troubleshooting.
- Assist with the training and development of new/junior team members.
- Communicate with customers and teams through various methods.
- Suggest and implement product functionality improvements.

About You:

- Technology enthusiast and industry advocate.
- Someone who enjoys working in a customer-facing role.
- An individual who enjoys employing technological solutions to complex technical issues.
- Collaborative team-player who enjoys operating within a collective unit.

If you meet all of these requirements, are looking for a new contract and would like the chance to further your career, feel free to reach out

  • Business Analyst

    10 hours ago

    Staines-upon-Thames, United Kingdom EKIM Consulting Limited Full time

    £55,000 to £65,000 | 12-month FTC | Surrey – hybrid working As Business Analyst you’ll drive clarity in requirements, business value, and momentum across high-profile projects for this B2B services provider. The successful candidate will join a relatively small team we have mobilised, where you’ll play a key role in shaping, refining, and delivering...

  • Business System Analyst

    1 week ago

    Staines-upon-Thames, United Kingdom Career Moves Group Full time

    **Business System Analyst** **Location**:Staines **Length**:4 months **Rate**:£320-360 per day **Hours**: 9-5pm **Responsibilities**: - Analyzes complex business problems to be solved with automated systems. - Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. -...

  • Technical Support Engineer

    6 days ago

    Staines-upon-Thames, United Kingdom Huntress Full time

    **Technical Support Engineer** A powerhouse within the cloud computing platform industry is looking for a Technical Support Engineer contractor to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely. The successful Technical Support Engineer contractor will be a Customer Advocate providing support to...

  • Revenue Management Systems Analyst

    1 week ago

    Staines-upon-Thames, United Kingdom MRK Associates Full time

    **Revenue Management Systems Analyst** MRK are pleased to be working with this incredibly well-known, prominent UK business with the recruitment for a Revenue Management Systems Analyst on a permanent basis. The role will be based in their office in West London. This role would suit someone with a couple of years' experience in a revenue analyst or pricing...

  • Lead Performance Support Consultant

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow Full time £80,000 - £120,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Javascript Technical Support Engineer

    6 days ago

    Staines-upon-Thames, United Kingdom Huntress Full time

    **JavaScript Technical Support Engineer** A powerhouse within the cloud computing platform industry is looking for a JavaScript Technical Support Engineer to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely. The Technical Support Engineer will be responsible for managing and resolving the most challenging...

  • Senior Data Analyst

    6 days ago

    Staines-upon-Thames, United Kingdom Marc Daniels Full time

    We are currently looking for a Senior Data Analyst to join a successful Technology company based in Staines. This role is offering outstanding benefits and excellent hybrid working options. **Responsibilities**: - Deliver key financial information and make data accessible - Using data mining to extract information from data sets and identify correlations...

  • Technical Support Engineer

    6 days ago

    Staines-upon-Thames, United Kingdom Huntress Full time

    **Technical Support Engineer** A powerhouse within the cloud computing platform industry is looking for a Technical Support Engineer to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely. The successful Technical Support Engineer will provide technical support to EMEA Customer base by diagnosing complex...

  • Data Analyst

    7 days ago

    Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Job Description:Data AnalystSalary: From £32,000 plus benefitsContract type: Permanent  Shift pattern: Full-time – 37.5 hours per weekLocation : Hybrid / flexible working - 1 day per month in a local office EC2R7HJ / M50 3SP / LS5 3BF / TW18 3DZ / BN1 4FYWe make health happenAt Bupa, we're passionate about technology. With colleagues, customers,...

  • Staff Performance Support Consultant

    1 week ago

    Staines-upon-Thames, United Kingdom ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you will be part of an ambitious team of change catalysts who have a restless curiosity and a...