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Customer Service Administrator

2 weeks ago

Newcastle upon Tyne, United Kingdom Downing Full time

**Customer Service Administrator**

**Newcastle**
**Temporary**

**6 Month Fixed Term Contract**

We are looking for a self-motivated Customer Services Administrator to join our talented Student Accommodation team, assisting with 227 exceptional studio apartments, and 761 superior en-suite student bedrooms at our impressive Newcastle Schemes. This will be a 6-month fixed-term contract, with a potential view to extend.

Downing, established for 30 years, is an award winning, leading provider of innovative, luxury student accommodation across the UK. With four and a half thousand rooms currently letting and over three and a half thousand more en-suite rooms in the immediate development pipeline, an exciting opportunity exists to grow with this highly successful, dynamic Company as it expands its operations.

**Key Responsibilities**:

- Providing front of office support to maintain residents and visitors to the building
- Maintaining the company in-house booking and customer relationship management system
- Ensure the building is managed and maintained in line with company policies and procedures
- Provide effective and efficient procedures to ensure the residents receive a high-quality service
- Ensure maximum occupancy of the residence supporting customer show rounds
- Maintain compliance with ANUK Code of Standards relating to the running of the building
- Comply with Health and Safety requirements
- Respond positively to customer enquiries and complaints and take appropriate action in line with the complaint’s procedure
- Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals
**Key Requirements**:

- Smartly presented with first class customer services skills
- You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to encourage this in others
- To be dynamic and 100% customer service & service delivery focused
- To be self-motivated, well organised and excel under pressure
- First class written and verbal communication skills
- Excellent IT skills including a sound knowledge of Microsoft Office and Excel
- Previous experience of working in a customer service environment within hospitality, property, retail, or an accommodation background would be preferred
**Hours of Work**:

- 8am - 5pm / 9am - 6pm Monday - Friday
- 1/4 Saturdays on a rota’d basis but time will be given back in lieu the following week
- Overtime may be required during busy periods

**Benefits**:

- Paid Overtime at a time and half rate
- Company Pension
- Life Cover

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
Schedule:

- Monday to Friday
**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)