Veterinary Receptionist

We are looking for a friendly and proactive receptionist to provide a professional and efficient supportive service to our clients and colleagues. We are looking for someone available to start as soon as possible, who has some veterinary experience (but this is not essential as a good flexible attitude is more important than experience and training is provided).

The role is to provide reception cover at our Didcot and Wallingford surgeries (although cover will also be required at our Abingdon and Wantage branches). We are offering a minimum of 20 hours per week with a mix of shifts between 8am
- 7pm but these will likely predominantly be in the afternoons and evenings, Monday to Friday, with weekend and bank-holiday shifts on rota. This is a varied role within the sort-after animal care industry, and comes with excellent benefits.

**Aspects of this role include (but are not limited to)**:

- Welcoming clients and their pets in a professional and friendly manner.
- Booking appointments.
- Assisting with the processing of prescriptions for clients.
- Attending training events to maintain knowledge and awareness required for this role.
- Keep waiting areas, consulting rooms, and offices, stocked and clean.
- Entering information onto patient record systems accurately and in a timely manner.
- Assisting the vets and nurses as and when required.
- Registering new clients and explaining our services and offers.
- Taking payments and processing daily banking.
- Handling complaints/queries.
- Processing insurance forms.
- Placing orders for products according to protocol.
- Any other administrative tasks.

**Skills required for this role**:

- To be able to adapt and respond positively to a busy environment.
- Have good IT skills (including Excel, social media, and Outlook).
- Be courteous & polite when dealing with clients and colleagues.
- Have the ability to stay calm and helpful during busy times, and respond to clients with empathy.
- Be a fantastic team player.
- Have confident animal-handling skills.
- Have a strong sense of energy and initiative.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
We are proud to be working in a clinical environment with excellent Covid safety measures.

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location