Healthcare On Call- Call Handler

2 days ago

Colchester, United Kingdom Better Healthcare Services Full time

**JOB TITLE: Healthcare On call Call Handler-Evening and Weekends (With care experience)**

**REPORTS TO**:On Call Manager

**LOCATION**: THIS ROLE IS OFFICE BASED

**SALARY**: £9.25 to £11.50 per hour-Dependant on shifts

If you think you could help us to continue to deliver exceptional care then we’d love to hear from you.

**Key duties will include**:
The role of the first response call handler will be to work in our busy out of hours team providing an essential service supporting our care team and care users to deliver high quality care.

You must be IT literate with good organisational and communication skills. An understanding of the care sector and scheduling would be an advantage but isn’t necessarily essential as full training will be given.

You will monitor and support carers where delays occur by communicating with service users, providing reassurance and solutions.

You will also liaise with other healthcare professionals where needed, keep systems and records up to date and act with the utmost integrity in this vital community service.

**We are looking for**:

- Understanding of Domiciliary care service provision, including up to date knowledge of all relevant legislation and regulations
- Working knowledge of using Call Monitoring systems
- IT skills and general office administrative duties within health and social care
- Commitment to ongoing training requirements
- Demonstrate effective and supportive communication skills
- A commitment to working flexibly according to the changing needs of the service, including On-call duties to include taking out of hours calls from the On-call Team should the need arise and provide assistance for cover of Service users
- A quick thinking individual who can remain calm under pressure.
- Excellent customer service and communication skills

**What we offer in return**:

- A competitive hourly pay rate
- Flexible working hours
- 31 days annual leave (pro-rata)
- Work Place Pension
- To work within a business with significant growth
- Supportive working environment with ongoing learning and development opportunities.

**This role would suit individuals looking for consistent but flexible hours, care professionals seeking a return to non frontline care and students seeking work to fit in around studies. Variable rates of pay between £9.25 & £11.50 per hour dependingon the shifts which will be between 6.30am-8.30am and 5.30pm to 10.30pm weekdays, 6.30am to 2pm or 2pm to 10.30pm weekends and bank holidays.**

Better Healthcare reserve the right to close a role at any time.

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