Project Manager

Delivery Manager JD

Opportunity snapshot:
This is a key leadership role within the delivery space. The role will engage closely with the Delivery Managers and the Release Management team across Australia/UK/India to enable ongoing software delivery to our clients.

Direct reports:
Project Managers/Scrum Masters/Production Support Manager

Key accountabilities:

- Overall accountability for delivery across the cross functional teams.
- Accountable for overseeing the Production Support function; managing stakeholder expectations and overseeing work allocation across the production support team.
- Collaborate with the wider program team for demand and capacity planning
- Actively engage with Project Managers to manage external dependencies, risks and issues and other Delivery Managers for internal dependencies, risks and issues. Ensure timely escalations.
- Accountable for work allocation across Delivery Teams
- Responsible for managing P1 service alerts and managing regular internal and external updates.
- Partner with IT teams to resolve technical issues relating to core services.
- Accountable for maintaining the cross-team capacity planner
- Accountable for software quality and adherence to release milestones
- Accountable for ensuring releases are packaged and of appropriate quality; including branch locks, release package (team city & octopus deploy) and release notes
- Accountable for maintenance of Jira tasks; recording and reporting including appropriate status updates.
- Responsible for defect triage allocation
- Responsible for actively managing resource allocation and team structures, working with other Delivery Managers to ensure optimal delivery.
- Responsible for tracking, monitoring and reporting on allocated work and budgets to the Sr Management group.
- Responsible for ensuring team forecasts and allocation reporting is kept up to date with PMO and actively monitor project actuals
- Responsible for actively coaching and supporting the Scrum Masters on process and delivery, including setting objectives for team growth and development.
- Engage with the Development and Testing Manager on key development practices and process.
- Actively contribute to and monitor team motivation and engagement to ensure mínimal attrition.
- Support location based recruitment activities.
- Performance management of direct reports with ongoing feedback and 1-1 catch-ups.

Education and qualification:

- Bachelor’s Degree in Information Technology or Computer Science (mandatory)
- Relevant certifications in project management i.e.: Prince2 or PMP (mandatory)
- Agile certification (desirable)

Knowledge and Skills:

- Has comprehensive knowledge of Programme and Project management with a broad understanding of the financial services industry. Has managed large programs of work across global geographies.
- Is able to make sound and far reaching decisions on major issues and to take full responsibility for them on a technical or managerial basis.
- Has a comprehensive knowledge of both Waterfall and Agile development life cycles.
- Understands the interdependencies of business processes and information systems and demonstrates ability to see the bigger picture.

Personal Attributes:

- Excellent written and verbal communication skills.
- Excellent customer engagement skills.
- Demonstrates a high emotional quotient while being a strategic and critical thinker.
- Shows a growth mindset and has a high learning curve.
- Willing to travel internationally occasionally, work outside local time zone hours as needed.

Key behaviours:

- **Collaborate** - Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
- **Ensure Accountability** - Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued, including any failures. This must extend to post-implementation and should encompass the assessment ofbenefits delivered.
- **Develop Talent** - Must be seen as a reference point for others, who are willing to pass on their knowledge to improve the overall level of understanding across the group. This should be via coaching, support, reviews and feedback.
- **Communicate Effectively** - Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that theyhave understood the needs communicated appropriately