Customer Service Coordinator
1 week ago
Role Overview:
**In a Nutshell**
We have a great opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships, at our Brentwood office. As our Customer Service Coordinator, you will be responsible for providing a professional customer service with our customers to ensure our 5* service.
You will be the first point of contact to deal with customer queries in a professional and timely manner, as well as managing the defects systems to ensure issues are correctly recorded and maintained.
**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance - 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more
**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Ability to provide a solution focused approach
- Resilient personality and ability to maintain a professional image
- Ability to organise and prioritise effectively
- Empathetic
- Plan the allocation of own work and that of Customer Service Operatives / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
**More about the Customer Service Coordinator role(Key Responsibilities)**
- Be the first point of contact to deal with customer queries in a professional and timely manner
- Manage the defects systems to ensure issues are correctly recorded and maintained
- If required, co-ordinate diaries for the Customer Service Operatives
- Where required, carry out general administrative duties relevant to the Customer Service team
- Process visit reports following internal home visits, entering the information onto the Focus system
- Log home tour issues and defects on to Focus
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