Regional Quality Assurance Administration Partner

5 days ago

Great Linford, United Kingdom Excelcare Holdings Full time

**Regional Quality Assurance Administration Partner**

**£32,000 plus 2.5k car allowance. Mon-Fri, 8.00am-5.00pm.**

Excelcare is a privately owned nursing and care home provider established for over 34 years. Our London and Milton Keynes region comprises 10 care homes. We have an excellent opportunity for a Regional Quality Assurance Administration Partner to join a strong and well-established Home Management and Regional Team.

**Purpose of the role**:
Reporting to the Deputy Regional Operations Director (DROD) your role will be to support in the monitoring of Quality throughout the homes in the region by providing administrative support to the DROD and Regional Team members. Your role will be based in Milton Keynes with an expectation of travelling to London 2 times a month.

**About the Regional Quality Assurance Administration Partner Role**:
Monitoring compliance actions set for each home and produce reports as required.

Management of team members annual leave

Organise dairies to ensure that all home support visits, and location of the team members is known.

To collate and request information as directed to support in Quality assurance and Governance processes.

Ensuring that all surveys (Residents, Relatives, professionals, Team etc.) are sent out and returned by the designated date.

Maintaining a regional diary of key events i.e. PIR, inspections, deadlines, etc.

Support in the provision of information for daily reports that are required each day

Provide cover and support in the absence of the Business Support Administrator who is one of the Regional Team members

Management of supervisions and appraisal meetings and documents for team members who report to the DROD

Organise team meetings and events

Administrative support to DROD in ensuring communications are effective within the region

Supporting in the preparation and submission of necessary reports to regulatory bodies

Support in maintaining and updating systems required to monitor Quality - the systems we currently use are Radar and Softworks

**About you**:
NVQ Level 3 Administration qualification is desirable

Experience in healthcare or service industry.

GCSE/O Level education

Self motivated and ability to work on own initiative.

Ensure confidentiality of information is maintained and data is kept secure at all times

A good organiser

Strong interpersonal skills, with the ability to communicate at all levels.

Strong presentational and reporting skills.

Ability to foster effective working relationships with other team and clients

Car owner and full driving licence in order to be able to travel across regions as required - car allowance and business mileage will be paid.

Experience of producing a variety of reports as required

Able to prioritise and work to deadlines

Proficient in the use of MS Office packages

Attention to detail

**What you can expect in return**:
25 Days holiday plus bank holidays

Free parking*

DBS Certificate paid for by Excelcare*

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Comprehensive Induction Program

Refer a Friend Scheme rewarding up to £500 for every person you refer*

Team Appreciation Days

Long service awards
- Terms & Conditions apply

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