Credit Control Supervisor

2 weeks ago


Dudley, United Kingdom Robert Walters Full time

Robert Walters Group - Credit Control Supervisor - up to £30,000 per annum

Walters People have partnered with a leading business based in Dudley who are looking for Credit Control Supervisor on a permanent basis. The role would best suit a confident individual who can work independently, demonstrating a high level of initiative.

Robert Walters Group - Credit Control Supervisor - up to £30,000 per annum

Walters People have partnered with a leading business based in Dudley who are looking for Credit Control Supervisor on a permanent basis. The role would best suit a confident individual who can work independently, demonstrating a high level of initiative.

Key Responsibilities as the Credit Control Supervisor:

- Motivate and lead Collections Team to ensure strict adherence to Key Performance Indicators and Service Level Agreements, while proactively managing performance
- Develop and coach team members to maximise collections and quality activity through side-by-side coaching and training
- Proactively monitor team and department performance against Key Performance Indicators and Service Level Agreements and takes appropriate action to remedy any negative trends
- Team management including individual performance management, objective setting and personal development
- Co-ordinate activities of the Collection Team members to ensure a smooth and efficient department that reduces the number of arrears
- Proactively organise the Collections Team to successfully collect debts relating to Own Book, Invoiced and Direct Debit customers
- Resolution of customer queries within agreed SLA's to secure payments on time
- Arrears are managed to ensure overdue debt is kept to a minimum, working with the business and customers to resolve payment issues promptly
- Negotiate payment plans and payment schedules to suit the current financial situation whilst satisfying the debt
- Responsible for the day to day and end to end management of all legal cases, insolvencies, repossessions and returns
- Initiate and pursue legal proceedings as required by the Company i.e. prepare claim forms, defences etc in civil cases
- Ensure all company systems surrounding legal management, repossessions and collections are always accurate and up to date

About you as the Credit Control Supervisor:

- 2 years credit control experience
- 1 year supervisor experience and managing a team of 6+
- Results focused and able to lead teams to achieve a common goal
- Ability to work under pressure and to time limits and deadlines
- Highly developed communication and interpersonal skills
- Accuracy, honesty and attention to detail
- Excellent planning and organising skills with the ability to prioritise own workload and those of the team
- Excellent IT skills including MS, Excel, Word and Powerpoint

For more information about this, or other finance roles please contact Andy Hudson at Walters People on



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