Team Leader

Salary
- £27,223 - £28,613

Number of jobs available
- 2

Detail of reserve list
- 12 Months

Region
- South East

City/Town
- Southend-on-Sea

Building/Site
- SOUTHEND-ON-SEA MAGISTRATES SOUTHEND-ON-SEA, SS2 6EG

Grade
- EO

Organisation Grade for MoJ
- EO

Post Type
- Permanent

Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type
- Operational Delivery

Will the successful applicant have line manager responsibilities?
- Yes

Job description

**Proud to serve. Proud to keep justice going.**

Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver excellent administrative support to recover criminal fines and financial penalties imposed by the Courts.

**About us**

Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

**Your skills and experience**
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills
- A strong ability to prioritise workloads and adapt to changing priorities.

**For a full job description, please read supporting document 1 included below before applying**

**Further details**

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively._ _We cannot facilitate requests for a particular work from home/working in the office schedule.

**Occasional travel to other courts**

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information

**Vetting (Fixed Penalty Roles Only)**

All fixed penalty staff require access to the fixed penalty computer system Pentip in order to carry out their role successfully. Pentip is a national system and shared database used by both Enforcement and the Police, which primarily sits on the Police’s network. As with all Police system, Pentip users are required to be successfully vetted in order to access it. The vetting level required to access PentiP is Non-Police Personal Vetting (NPPV) Level 2. Any applicant offered the role will have to successfully pass NPPV Level 2 if they have not already done so to be accepted in the role.

**Working Arrangements & Further Information**

**Flexible working hours**

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