Receptionist (Part-time)

Hazlewood Castle is an award winning wedding venue set in 77 acres of grounds, specializing in hosting weddings and events off all sizes and including leisure and spa breaks. We work towards the highest levels of guest satisfaction and if you are truly passionate about great service and about delivering the highest standards then we want to hear from you.

You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

**The Role**
- Maintaining a warm welcoming arrival and dealing with all aspects of exceeding our guests expectation's, from arrival to departure.
- Process restaurant/lounge bookings using ResDiary for residents and non-residents.
- Manage telephone enquiries.
- Prepare and check guest invoices for morning departures.
- Follow all shift procedures for morning and evening shifts.
- Reporting guest issues to management.
- Completing reservation checks on every shift.
- Provide a warm and home from home experience.
- To maintain a high standard in personal appearance and demeanour.
- To have a good working knowledge of all departments of the Hotel
- Upselling to increase revenue.
- Hours are generally 7am to 3pm or 3pm to 11pm and will include weekends.
- Flexibility is important and a willingness to support our lounge service is required.

**Required Experience**:

- Excellent attention to detail and organisational skills
- To be able to understand each individuals requirements to make our guests stay as comfortable and memorable as possible
- Strong interpersonal skills, articulate and confident communicator
- Passion for providing exceptional customer service
- Be able to work under pressure
- Fluent level of written and spoken English
- Previous experience within a similar role
- Full UK Driving license due to the location of the hotel
- High level computer skills

**WHAT WE OFFER YOU**:
At Hazlewood Castle we value the contribution made by each team member and in recognition of this offer fantastic benefits:

- Monthly service charge
- Free on-site parking
- 50% discount on Food & Beverage for employees
- 20% discount on Food & Beverage for Friends and Family
- 20% discount on Spa treatments for employees
- 10% discount on Spa treatments for Friends and Family
- Special £50 overnight accommodation rate inclusive of Yorkshire Breakfast for employees
- 20% discount on accommodation for Friends and Family
- Hot and cold food and drink offering during your shift
- No split shifts
- Birthday Holiday
- Fully funded and supported Apprenticeship programmes
- Inclusive culture of family
- Complimentary one night stay after your initial 3-month period
- 25% Live For Today activity discount within the Hazlewood estate
- Employee referral scheme
- Pension scheme for eligible team members

We take a real interest in the individual aspirations of our team members and offer many training and development opportunities to help you succeed in a career in hospitality from our online training platform, onsite mentoring, and accredited qualifications.

**Salary**: Up to £10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: FrontofHouseAssistant240123