Customer Operations Advisor

2 weeks ago


Howden, United Kingdom Eriks Full time

**Job title: Customer Operations Advisor**
**Job Location: Howden, East Yorkshire**

ABOUT US
- We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, we make industry work better.

ABOUT YOU
- You’re driven by the thought of delivering customer service excellence with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite don't phase you, in fact you relish the opportunity to develop with ERIKS.

Your main skills will include:
Sales Order Processing/Administrative/Co-ordination skills

Attention to detail

Customer focus

Communication

ABOUT THE ROLE
- As Customer Operations Advisor you will ensure excellent levels of customer service are provided to our key customer contacts at all times, from processing orders to dealing with complaints and resolving issues, you'll become the go-to contact for the customer, ensuring ERIKS value is represented consistently to agreed levels.

In this role you’ll be responsible for - and be passionate about - connecting our customers with ERIKS specialism and innovation, continually developing and furthering our (and your) partnership with them.

Supported by the ERIKS family, you’ll ensure when it comes to contract renewal, it’s not a question of if.

Key Responsibilities

Sales order processing supporting a new key customer

Processing orders in CRM system

Resolving customer complaints and queries

Supporting onsite team for escalations

ABOUT OUR OFFER
- In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:
25 days plus bank holidays annual holiday entitlement

Contributory Pension

Bike to Work Scheme

ABOUT OUR ENVIRONMENT



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