Hire Desk Controller

Our Pump Rental branch in Bridgend are looking to welcome a Hire Controller to join the team.

Our Hire controllers are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.

This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day to day operations of Selwood.

This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office. A background within Hire or within a similar industry is essential. This role is administration based.

Under the guidance of our Branch Manager, the role will be responsible for the following:

- To build a good working relationship with all customers, by telephone contact on weekly basis, to ensure that we are their first call when they have a requirement for hired pumps.
- To make arrangements and appointments for salesmen or representatives to visit the customer and to provide better details of our equipment and to examine their requirements.
- To understand the customer’s business and opportunities and to offer plant immediately available for hire, thereby maximising utilisation.
- To maximise the hiring of the Company’s assets in a manner that is efficient and effective.
- To liaise with all customers over the telephone on a regular basis and organise with Selwood staff for the delivery and collection of the equipment.
- To ensure that all paperwork and Company systems are adhered to.
- Logistics - organising transport in a cost effective manner. Ensuring collections of equipment off-hired are collected within 48 hours. Deliveries are made to the customer when they are scheduled too.
- Ensuring that contract and other systems paperwork are correct and up to date. In-lieu contracts to be clearly identified and replaced immediately required equipment is available.
- Day book and Transport book is kept up to date and is entered correctly and those who are responsible carry out any follow-ups.
- Negotiated hire rates in accordance with price lists and discount policy as advised from time to time.
- Following Company procedures on pricing policy.
- Ensuring we maximise the effectiveness of Service Engineers.
- Through the Foreman if necessary, ensure that the workshop prepares equipment required to cover outstanding hire requirements.
- Liaising with other branches to ensure smooth running of the operation, thus avoiding duplication.
- To ensure that branch team members, drivers, fitters and Foreman raise correct charges for damages and losses. To liaise with customers to obtain their agreement to these charges.
- To ensure all sales leads at the branch are promptly communicated to the sales staff.
- To take ownership of customer problems and complaints, or to effectively transfer them to other members of the team who, in turn, will take ownership.
- In conjunction with the Branch Manager to review prodturn reports in order to contact those customers no longer dealing with us. To be proactive at all times in developing business.
- To attend meetings in order to review the branch’s profitability and to accept responsibility for improving areas that are falling below the minimum set standards.
- To ensure all Company QHSE procedures are complied with.

**Selwood are pleased to offer**:

- Competitive salary
- Bonus Scheme
- Pension scheme (contributory salary sacrifice)
- 24 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- Support development and training
- Employee assistance programme
- Employee discount scheme
- Employee referral scheme
- Free on site parking

Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

**Job Types**: Full-time, Permanent

**Salary**: £25,500.00-£32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus