Referral Coordinator

4 days ago

Bristol, United Kingdom The Bridge Foundation Full time

Would you like to be part of a committed professional team, providing administrative and operational support to a team of therapists? We are looking for a friendly, proactive, organised, and resilient person to join our vibrant Bristol-based mental health charity working with adults, children, young people, and families. We are currently recruiting for maternity cover for our Referrals Co-ordinator role.

**Role purpose**

The primary role of the referrals co-ordinator is to manage the referrals and client appointment system, ensuring an efficient and smooth running service.

**Key responsibilities**

**Communication with clients**
- To signpost clients to other agencies as appropriate.
- To be responsible for managing a waiting list in an efficient, sensitive, and thoughtful way.
- To provide excellent communication and organisational skills at all times, and to treat all clients in a non-judgmental manner.
- To be prepared to respond sensitively, calmly, and appropriately to clients who may be distressed, upset or angry - on the phone, and occasionally in person.

**Administration and procedures**
- In conjunction with the Operations and Finance Manager, and Lead Clinician, follow and monitor appropriate administrative processes to ensure streamlined management of referrals allocations and appointment for all BPS services.
- To maintain a clear record of all contacts with clients.
- To send out appointment letters and other information to new clients - or to liaise with other administrative staff to do this.

**Meetings**
- To attend regular team meetings and staff meetings as required
- To attend 1:1 supervision and annual appraisals

**General**
- To provide some annual leave cover for the other members of the Professional Support Team
- To share some office duties and responsibilities, which includes having some flexibility to cover holidays and absences e.g. due to sickness, and supporting with the maintenance of the physical environment.
- To cover the office one evening per week.
- To respond to general enquiries to The Bridge Foundation.
- To ensure that patient confidentiality is maintained in respect of personal information in accordance with The Bridge Foundation’s confidentiality policy.
- Ensure effective and safe personal practice.
- Participate in relevant internal and external trainings.
- Establish and maintain professional working relationships with staff of The Bridge Foundation.
- Other tasks as directed by the Operations and Finance Manager or other member of the Senior Management Team.
- To comply with and work within The Bridge Foundation’s policies, procedures and guidelines, including those related to Equal Opportunities, Health & Safety, Confidentiality of Information, Child Protection, Data Protection, and Record Keeping.

**How to apply**

**PLEASE NOTE : WE CANNOT ACCEPT YOUR APPLICATION IF YOU JUST SEND YOUR CV.**

The closing date for this vacancy is on Monday 31st October at 11:59pm.

**Job Types**: Part-time, Temporary

Pay: £23,500.00 per year

Expected hours: 17.5 per week

**Benefits**:

- Additional leave
- Casual dress
- Company pension

Work Location: In person

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