Housing Support Worker

2 days ago

Keynsham, United Kingdom Bath and North East Somerset Council Full time

**At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.**

**About the Team**

Make a difference, helping homeless households into long-term accommodation.

Bath & North East Somerset Council has developed a range of accommodation options in Bath for homeless households. Our new supported housing service is managed in house, with Council staff supporting residents and preparing them to move on to their own homes.

**About the Role**

The purpose of this role is to assist homeless households living in the Council’s supported housing and temporary accommodation. You will primarily work with single, former rough sleepers providing high-quality person-centred support that enables residents to move on to independent living. At a case level, you will encourage service users to develop independent living skills and address any debts and un-met support needs, which may prevent a landlord from offering them a tenancy.

As part of a small team, you will provide practical housing management for the Council’s accommodation and new social housing. This will include:

- Administering rent accounts; ensuring rents are paid and that eligible benefits are claimed.
- Confirming residents follow management rules and that they and our accommodation are safe and secure.
- Checking repairs are completed and empty property times are kept to a minimum.
- Preparing rooms for occupation by new residents; welcoming them to the houses and making sure they are able to settle quickly.

**About You**

You should have:

- Strong influencing and negotiating skills and an ability to work in a team.
- Experience of practical problem-solving.
- The ability to work with service users with a wide range of needs and problems.
- A collaborative approach to working with contractors and partners.
- Good IT and record keeping skills.
- An understanding of the Council’s housing duties.

This is an in-person role, based in the Council’s accommodation in Bath.

This is a challenging but rewarding role. If you believe that you can make a real and positive difference to the lives of our residents, we would love to hear from you.

**Interview date: TBC**

**About Bath & North East Somerset Council.**

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

**Why Bath & North East Somerset Council?**

**Safeguarding Statement**:The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

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